Head of AI Solutions Enablement & Client Enablement – Executive Director

J.P. Morgan is seeking a talented candidate as Head of AI Solutions Enablement & Client Enablement in the Commercial & Investment Bank (CIB). This Executive Director role sits within the CIB’s AI Enablement team, reporting to the Head of AI Enablement for the CIB.  

 

The CIB AI Enablement team is responsible for driving the adoption of AI and accelerating the analytics agenda globally across Markets, Payments, Securities Services, and Global Banking — driving the integration of AI into business workflows to deliver measurable commercial impact. The responsibilities of the Chief Data & Analytics Office include advancing both traditional AI/ML and generative AI capabilities, identifying priorities and focusing on high-impact AI use cases, setting the GenAI strategy around LLMs and Agentic AI, reusing and scaling AI solutions across lines of business, and fostering a culture of innovation and an AI-first mindset among employees.

 

As the Head of AI Solutions Enablement & Client Enablement in the AI Enablement team, you will be developing the rollout strategy for AI products across the Corporate and Investment Bank in partnership with each of the Product owners, provide real-time product feedback – acting as the voice of the Corporate and Investment Bank – and engage with business CFOs to track and measure tangible business outcomes.

 

You will play a key part in ensuring that the most relevant and business-impactful AI tools are rolled out to the right personas and will be driving adoption of these AI tools, in partnership with the other enablement pillars – Knowledge Enablement and Business Enablement – within the AI Enablement team. This position presents a unique opportunity to lead the strategic direction for AI adoption in the Commercial and Investment Bank and will be best suited to Strategy leaders with a strong technical AI background used to working in a fast-paced and agile environment. 

  

Job responsibilities

• Design and execute the CIB’s strategy for rolling out AI products across the CIB by persona
• Critically assess AI products available to the CIB and influence the product roadmap to meet CIB-specific business requirements and/or develop CIB-specific features 
• Assimilate information and provide synthesized views for senior management on possible scenarios, including key risks & considerations (in partnership with CIB AI Governance) 
• Define and track success of AI adoption across full AI tool inventory for senior management; measure impact, usage, and ROI for all available AI tools in the CIB
• Enable client-facing teams (Sales/Bankers) through AI training to equip them with relevant materials and talking points on JPM’s AI strategy and approach
• Provide thought leadership on AI adoption and best practices for key CIB clients

 

Required qualifications, capabilities, and skills 

• Prior experience with AI and knowledge of Financial Services required
• Significant strategy experience with diverse problem-solving background required – e.g. top strategy consulting firm, internal strategy, investment banking, private equity
• Deep knowledge and understanding of AI & ML (esp. how to use GenAI tools / Prompt Engineering, retrieval-augmented generation (RAG) and agentic workflows)
• BSc or MSc degree in relevant field
• Outstanding ability to analyze problems and apply quantitative analytical approaches
• Ability to easily assimilate new information and communicate effectively 
• Strong verbal/written skills
• Proficiency in MS Excel and PowerPoint required

 

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