Client Service Senior Manager - Vice President

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.  
• Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.  
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.  
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.  
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.  

• 5+ years of extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years. 
• Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.  
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.  
• Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.  
• Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.  

• Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals. 
• Proficient in conflict management and resolution to effectively address and resolve complex client and team issues. 
• Proficient in digital literacy and process automation to enhance operational efficiency and service delivery. 
• Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements. 
• Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations. 

Shift: US Operating Hours