Training Associate

Join JPMorgan Chase Wholesale Lending Services (WLS) as a Role Readiness Associate and help shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Associate in Wholesale Lending Services (WLS), you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management. You will partner with subject matter experts to design, develop, deliver and support role-specific learning programs focused on new hire skill enhancement and change readiness.  You will bring strong knowledge of loan operations and demonstrated experience developing content and engaging audiences on complex subject matters. 

Job Responsibilities

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs
• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
• Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions
• Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions 
• Translate subject matter expert knowledge into effective learning solutions
• Document, evaluate, and coach trainees on performance
• Participate in content reviews with stakeholders to ensure accuracy and validity of all training content
• Participate on project teams whose outcomes have significant impact to business results
• Assist managers in development and coaching of staff

 Required Qualifications, Capabilities, and Skills

• Seasoned foundational facilitation skills using varied training methods
• Strong communication, planning, organization, time management, and presentation skills
• Strong instructional design and analytical skills
• Proven loan operations experience
• Flexible and independent, with ability to manage multiple priorities
• Savvy with technology, able to research and quickly learn new technologies
• Skilled at assessing trainee readiness and ability to meet training standards
• Adaptable to changes in content, policies/procedures, and regulations
• Advanced Microsoft Office skills (Word, Excel, PowerPoint)
• Effective in interacting at all organizational levels
• Collaborative with global partners, with strong problem-solving and decision-making skills

 Preferred Qualifications, Capabilities, and Skills

• Experienced in formal training/education and familiar with adult learning theory
• Proficient with Articulate Storyline, Camtasia, and Adobe Creative Cloud Suite
• Seasoned with syndicated lending experience