Client Service Analyst

Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment. Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.

 

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success. You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision. We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive. Join us to grow your career and make a meaningful difference.

 

Job Responsibilities

• Collaborate with product, technology, and operations teams to deliver client solutions.
• Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.
• Monitor and update assigned projects, addressing client and operational issues.
• Build profiles and transmissions for Receivables Operations, providing coding specifications.
• Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes.
• Provide support and training to team colleagues as needed.
• Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.
• Identify and escalate risks to minimize potential problems for clients and the business.
• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Computer Science or equivalent work experience.
• Minimum of one year of experience in a similar role.
• Proficiency in using PC/Workstation in a Windows environment.
• Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.
• Excellent time management, organizational, and planning abilities.
• Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.
• Ability to build and maintain client relationships.
• Understanding of technical systems for managing client implementations.
• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred Qualifications, Capabilities, and Skills

• Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.
• Experience in client relationship management and presentation skills.
• Ability to coordinate and manage internal and external parties for project delivery.
• Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.
• Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.

Required or Additional Information

Work schedule: Monday – Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.

Visa sponsorship is not available for this position.