Payment Lifecycle Analyst - Cash Operations

Join our Payments Operations team and help deliver accurate, timely international payment investigations for Treasury clients. You will work in a dynamic environment that values collaboration, control discipline, and continuous improvement. This role offers opportunities to build deep payments expertise while partnering with colleagues and stakeholders across regions.

As a Payment Lifecycle Analyst in Payments Operations, you will support daily EU Wire Investigations by processing and investigating FATF-related cases for EMEA Branch Treasury clients. You will ensure transactions and investigations follow documented procedures, meet deadlines, and comply with internal controls. You will research and resolve inquiries, escalate exceptions, and maintain accurate documentation. You will also support knowledge sharing and process improvements to strengthen operational effectiveness.

Job responsibilities

• Process and investigate wire transfer cases for Treasury clients, ensuring adherence to documented procedures and controls.
• Execute manual fund and wire transfer instructions in global currencies with high accuracy.
• Review and analyze transaction data to validate completeness, accuracy, and required supporting details.
• Research and resolve manual fund transfer inquiries and provide clear updates to stakeholders.
• Identify and escalate errors, exceptions, and potential compliance concerns promptly.
• Complete operational tasks within defined deadlines while maintaining internal control standards.
• Create and maintain SOPs and documentation to ensure consistency and audit readiness.
• Identify and implement process efficiency opportunities in a controlled manner.
• Support cross-training and knowledge transfer to maintain workflow continuity.
• Assist in training and educating team members on procedures and job functions.
• Collaborate with partner sites and participate in team function rotation as needed.

Required qualifications, capabilities, and skills

• 3+ years of experience in international payment processing operations.
• Working knowledge of payment operations and investigation workflows.
• Experience in a back office role within a bank or financial institution or its processing arm.
• Strong understanding of banking and financial services operations.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Excellent written and verbal communication skills, including presentation capability.
• Strong attention to detail and ability to deliver accurate work under time pressure.
• Ability to work independently, prioritize tasks, and take initiative to drive completion.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access.
• Flexibility to work night shifts and extended hours during high-volume periods.
• Strong problem-solving skills to research issues and drive timely resolution.

Preferred qualifications, capabilities, and skills

• Working knowledge of SWIFT and international payment conventions and practices.
• Understanding of FATF compliance and regulatory requirements.
• Prior experience supporting treasury clients in a financial institution.
• Experience maintaining SOPs and audit-ready documentation.
• Experience supporting cross-site operations or regional stakeholders.
• Exposure to process improvement or automation initiatives.
• Additional language skills relevant to EMEA client coverage