Client Service Account Manager - Vice President

If you’re interested in supporting large, complex clients and driving outcomes through strong partnership and proactive execution, this could be the role for you.

 

As a Client Service Account Manager within JPMorganChase Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients, enabling them to effectively utilize Payments products and services. The Client Service organization serves as a central point of resolution to support client operations, identifies product/service gaps and development opportunities, and leverages client and product expertise to recommend growth and efficiency opportunities. In this role, you will be expected to demonstrate indirect leadership by aligning cross-functional partners, driving accountability, and guiding clients and internal stakeholders to timely decisions.

 

Job responsibilities

• Serve as a trusted advisor to clients, providing consultative guidance and influencing decision-making across stakeholders.

• Lead through influence as the client’s central point of resolution and escalation for service issues—coordinating bank partners, setting clear action plans, and driving issues to closure.

• Orchestrate cross-functional collaboration to identify product/service gaps and development opportunities, leveraging the full suite of Treasury Services capabilities.

• Champion continuous improvement, using product knowledge to recommend, shape, and support product enhancements and service delivery plans.

• Communicate with executive presence, translating complex topics into clear, actionable recommendations and aligning internal teams and clients on next steps.

• Own risk and controls outcomes by ensuring client compliance with applicable risk policies/practices and proactively educating clients on new legal, regulatory, and cyber changes.

• Model accountability and prioritization by managing competing demands, anticipating risks, and delivering on commitments in a fast-paced environment.

 

Required qualifications, capabilities and skills

• Minimum 5 years of relevant industry and/or functional experience.

• Strong understanding of core Treasury Services product sets.

• Excellent written and verbal communication, with the ability to influence outcomes and drive alignment across diverse stakeholders.

• Proven ability to lead indirectly: coordinate across teams, negotiate trade-offs, and motivate partners toward shared goals without direct reporting authority.

• Strong time management and execution discipline, balancing priorities while maintaining high-quality client outcomes.

• Demonstrated ability to partner effectively with internal colleagues and external clients.

• Sound judgment and a strong risk mindset, including the ability to evaluate risk factors and escalate appropriately.

• Flexibility with working hours and ability to utilize virtual connectivity tools (VDI, mobile applications, etc.) when business needs arise.