Fraud Customer Advisor

As a Fraud Advisor in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.

Investigate and prevent first party fraud, protecting customers and minimizing losses at JPMorgan Chase.

Job Responsibilities:
• Deliver customer service using an omni-channel approach.
• Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
• Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight and prevent fraud.
• Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
• Collaborate with wider fraud operations teams to support colleagues and customers.
• Develop and maintain knowledge of fraud and scam trends.
• Manage and respond to fraud risks, ensuring timely case resolution.
• Utilize problem-solving skills to effectively manage cases.
• Ensure compliance with banking regulations and internal policies.
• Communicate findings and recommendations to key stakeholders.

Required Qualifications, Capabilities, and Skills:
• Minimum 2 years’ experience in customer operations in a bank, focused on the United Kingdom.
• Experience leading complex investigations with an analytical mindset.
• Meticulous attention to detail and high standards of quality in an operational role.
• Ability to work independently and as part of a team, meeting deadlines.
• Ability to work effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of banking regulations, with a fraud focus.
• Strong communication skills.

Preferred Qualifications, Capabilities, and Skills:
• Experience collaborating with industry partners to prevent fraud.
• Knowledge of current fraud and scam trends.
• Experience in omni-channel customer service environments.
• Ability to manage multiple cases and prioritize workload.
• Experience in financial crime investigations.
• Strong stakeholder management and influencing skills.
• Experience supporting process improvements in fraud operations

What We Offer:
•    Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
•    Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.

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