Health Plan Payment Solutions Executive Director - Healthcare Payments

CA, United StatesSenior10+ years

Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment.

As a Health Plan Payment Solutions Director in Healthcare Payments , you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
Leverages extensive knowledge of health plan payer sales for specific payment product and solution strategies and processes
Manages strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses
Manages the collection of client feedback and oversees the delivery of feedback to Product teams
Maintains sales mentality with being goal and quota driven.
Track, forecast, and report key performance metrics and pipeline activity through CRM tools.
Manages complex sales cycles, including RFP responses, contract negotiations, and closing deals.
Collaborate with internal stakeholders (e.g Product, Marketing, Commercialization, and Customer Success teams to meet client needs )

Required qualifications, capabilities, and skills

10 + years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
Extensive experience facilitating sales cycle activities and developing and optimizing strategies
Lead enterprise-scale process optimization across cross-functional teams, redesigning end-to-end workflows, clarifying decision rights, and implementing governance/KPIs to improve cycle time, quality, and client outcomes.
Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs
Extensive experience working in a sales cycle and engaging with clients on a regular basis
Experience modifying preconfigured solutions to meet complex problems
Demonstrated prior experience working in a highly matrixed and complex organization
Extensive in depth knowledge of healthcare Payers, including Claims Management, provider networks, and value-based care models
Demonstrates critical thinking abilities across multitude of scenarios.
Enterprise-level deal management
Travel required up to 25% or as required

Preferred qualifications, capabilities, and skills

Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines
Strategic thinker with a focus on relationships, customer success and not transactional sales.
Ability to build rapport and trust with an extensive list of stakeholders from executives to technical teams.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

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Health Plan Payment Solutions Executive Director - Healthcare Payments

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