1871478: Credit Support Manager II (LSCS13)

Elevate your career as a Credit Support Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that values innovation and collaboration, offering unparalleled opportunities for professional growth and mobility. Leverage your expertise to make a tangible impact, while enjoying a supportive environment that champions your success. Be part of a company that invests in your development and celebrates your achievements. 

As a Credit Support Manager within JPMorganChase, you will play a pivotal role in leading and managing strategic programs and initiatives from conception to execution. Your work will have a significant impact on various departments, ensuring alignment of operations with our business strategy and vision. You will apply your broad knowledge of management principles and practices, leveraging your skills in data analytics, digital proficiency, and cross-functional collaboration to drive success. Your role will involve decision-making, requiring you to analyze procedures and policies,  support technology enhancements, and make decisions that directly affect departmental outcomes. You will also be responsible for working with cross-functional teams, managing projects, delegating tasks effectively, and fostering a culture of inclusivity and team growth. Your ability to think strategically, provide excellent customer service, and manage conflicts will be key to your success in this role. 

Job responsibilities:  

• Drive operational automation and efficiency effort through use of AI, LLM.
• Support core operational business units through issue management, enhancement opportunities and system functionality analysis to identify and champion continuous improvement.
• Manage application production issue resolution and engagement activities between the operational areas and the vendor.

• Develop and maintain reporting library for operations teams for training, reference and record retention. 

  Creation of bespoke/adhoc reporting for varying levels of management.

• Lead the planning and execution of complex, cross-functional projects, utilizing your skills in data analytics and digital proficiency to deliver results aligned with business strategy. 
• Utilize your skills in conflict management and team building to foster a collaborative environment, resolving issues and risks that may arise during project execution. 
• Apply your strategic thinking skills to identify potential scenarios, evaluate their impact and risk, and make informed decisions that directly affect business outcomes. 
• Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining a strong control environment. 
• Develop and maintain a deep understanding of commercial wholesale lending products to enhance the quality of credit support services. 
• Ensure adherence to quality control standards and service level agreements with internal business partners, demonstrating proficiency in time management and organization. 
• Ability to travel as required to support initiatives and business need.

Required qualifications, capabilities, and skills :

• Experience using AI, LLM and BOTS to accelerate automation and drive scale and efficiency.
• Develop and maintain training materials on new and enhanced system functionality.
• Experience working with software vendor management and internal information technology teams.
• Proficiency in conflict management with experience resolving complex issues with stakeholders.
• Experienced in maintaining adherence to quality control standards and service level agreements within a financial services environment. 
• Proven expertise in managing or leading complex projects or programs from inception to execution.
• Strong analytical and problem‑solving skills; ability to multi‑task in a high‑paced, detail‑oriented environment.
• Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight. 
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders. 
• Experience working with diverse teams, with a focus on delegation, team building, and fostering an inclusive environment

Preferred qualifications, capabilities, and skills:

• Create and present project scorecard and tracking metrics.
• Data analysis and reporting capabilities (i.e. business objects).
• Experience defining business requirement documentation for new system functionality enhancements.
• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making. 
• Implement automation to streamline project workflows and increase operational efficiency.  
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Project management experience and system analysis.