Product Manager, VP - Loyalty Benefits

We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the card journeys, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. The Digital Benefits experience delivers curated customer journeys that drive engagement with compelling customer value across financial products, commerce categories and strategic partners. Our current focus is to enhance the Benefits experiences to deliver a personalized, visually engaging experience that is scalable, intuitive and helps customers easily understand and maximize the benefits offered by Chase and partners.

We are looking for a Product Manager who is passionate about creating delightful mobile and web experiences. You must be able to think strategically, build and leverage relationships, and find ways to manage, execute and deliver on key priorities of the team. Your primary role will be to develop features and customer experiences in the Chase secure channels focusing on Cardmember Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product. Furthermore, you will work closely with the design team and development team to deliver a UX that is scalable, intuitive, and easy to use for our customers.

As a Product Manager in the Benefits Experience team, you will lead product innovation and delivery that makes it easy for our customers to discover and use benefits to make the most of their relationship with Chase. 

Job responsibilities: 

• Support collaboration with stakeholders and SMEs to define vision and develop strategy
• Gather and refine requirements in Jira to navigate value in accordance with customer and business stakeholder priorities.
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and ensure features meet all acceptance criteria and are ready for production
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners 
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps.
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
• Develop key relationships and manage communications with stakeholders, including senior executives

 

Required qualifications, capabilities, and skills: 

• 5+ years of digital product management experience
• 3+ years of people leadership experience
• Experience managing complex programs 
• Experience with Agile product development techniques and practices
• Structured thinker with ability to analyze opportunities, recommend solutions, and communicate effectively
• Demonstrated ability to create momentum among diverse teams, managing delivery timelines with composure under pressure
• Positive team-oriented attitude suitable to aligning established and new business practices

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.