Lead UX Writer - Vice President
JPMorgan ChaseJP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions.
We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences.
Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our business customers.
We are looking for a deeply engaged UX writer to join us. In this role, you will collaborate with a multi-disciplinary group of designers, user researchers, product managers, and engineers to create products and services for our business customers.
The ideal candidate will have a deep understanding of developing content for digital products and services, with a specific focus on the B2B space. A balanced grasp of both UX principles and visual UI design is essential.
Job Responsibilities:
- Deliver clear, user-focused content balancing craft, business impact, quality, and consistency for B2B products
- Simplify complex technical concepts and language for business customers
- Develop and maintain content style guides and system documentation
- Write and shape end-to-end journeys for dedicated product areas
- Guide integration of customer insights and data to enhance user experience
- Present and communicate work and recommendations to the wider organization
- Manage stakeholders and proactively resolve issues affecting design quality
- Advocate for UX writing best practices and support methodologies
- Lead content governance across Product, Design, and Controls
- Uphold content consistency and excellence of deliverables
- Champion a collaborative, customer-focused design culture within the organization
Required Qualifications, Capabilities, and Skills:
- Proven experience in UX writing and content design for customer-facing web applications across devices and platforms
- Strong portfolio demonstrating content design processes, including audits, strategy, and testing
- Ability to synthesize complex technical concepts into clear, accessible language
- Awareness and practical understanding of technologies relevant to digital experiences
- Effective communication of content solutions and strategy across roles and levels
- Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders
- Awareness and practical understanding of accessibility standards and their application
- Experience scaling content processes and adapting to rapid growth or organizational change
- Proficiency with modern design and content collaboration tools (such as Figma)
- Bachelor’s degree in English, Journalism, Communications, UX Design, or related field, or equivalent professional experience
Preferred Qualifications, Capabilities, and Skills:
- Experience with Atlassian suite (Jira & Confluence)
- Experience with B2B applications and/or technical documentation