Product Manager - Cards

Job responsibilities: 

• Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer point-of-view and insights frequently 
• Own key customer journeys, with deep understanding for their jobs-to-done and pain points from sales engagement, integrations, all the way to business-as-usual post-launch operations
• Represent the product internally and work closely with peer teams to identify dependencies and align execution, ensuring any shared customers are shielded from unnecessary coordination complexity 
• Gather and write product requirements through collaborative stakeholder partnerships (engineering, design & research, legal, controls, and peer product teams, etc.) 
• Shape visions alongside execution goals (via OKRs) to ensure the team stays inspired while iteratively delivering
• Develop and run Agile ceremonies such as sprint planning and standups alongside engineering leads
• Facilitate new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities
• Advocate for platform thinking to ensure the team is building with scale, extensibility, and reusability in mind, while striking a balance between commercial milestones 
• Communicate effectively and proactively with diverse senior leaders, to ensure alignment on goals and project progress alongside a clear overarching organizational objectives 

Required qualifications, capabilities and skills:

• Experience in a product management role building SaaS platforms in B2B businesses
• Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into a well-designed services
• Experience with leading customer discovery efforts to deeply understand (e.g. interviews/desk research/ A/B testing, etc.) user needs, pain points, motivations to change, and decision processes
• Domain knowledge in financial products, e.g. card issuing, lending, banking as a service, merchant acquiring, etc.
• Knowledge  for the additional rigor around regulatory requirements that banks are subjected to 
• Self-starter, keen to take independent ownership and responsibility in their role 
• Appetite to learn new technologies and working closely in a fast-paced, cross-functional environment 
• Enjoy being hands-on in day-to-day functions to keep a new organization moving forward, which can include testing APIs, obtaining ad hoc customer feedback with supervision from research, designing and adjusting ways-of-working in a new team, etc. 

Preferred qualifications, capabilities and skills

• End-to-end knowledge with B2B product development and operation processes
• Knowledge working with Cards Issuing, Processing, Wallets, and other Cards related domains

#ICBCareers