Payments Product & Market Manager Vice President – Australia and New Zealand (Sydney)

Job Summary

Cash Management Solutions is an integral part of J.P.Morgan's Payments business. The Payments Product and Market Manager role is responsible for the management of payments product solutions, including Real-Time Payments, Automated Clearing House, Wires, , FX, accounts and liquidity solutions. It involves working closely with business partners across J.P.Morgan, such as internal technology, operations, client service treasury partners, and third party providers and local regulators, to deliver the right mix of cash and short-term investment products to the Payments client base.

As a member of the Australia & New Zealand Product Management team, the position will drive the execution of our product strategy and support the ongoing development of our product suite. This role involves managing day-to-day product management activities, delivery of product development projects, and collaborating with sales teams to address client needs. You will work closely with regional product and in-country business partners to help ensure consistency in our product offering, while also considering market trends, risk, legal, and compliance requirements specific to Australia & New Zealand. Your proactive approach will support the successful delivery of the payments strategy and help maintain high standards across the region.
 

Job Responsibilities

• Provide product subject matter expertise on local market payment operations, product processes, and emerging trends.
• Maintain product compliance with regulations, product management frameworks, and firm control standards, including completing product reviews.
• Coordinate with systems and operations to investigate and resolve product queries effectively.
• Manage product pricing: analysis and recommendations.
• Monitor product performance metrics, conduct P&L analysis, and deliver regular performance insights, trends, and analysis.
• Partner with Risk and Control to address risks for existing/new offerings (e.g., product risk assessment/testing, New Business Initiative Assessment, audit queries, process enhancements).
• Provide product ownership and support for payments project initiatives applicable to Australia & New Zealand.
• Work closely with Operations to understand system behaviors and identify required changes/fixes to ensure consistent product performance.
• Collaborate with Sales, Service, Operations, Technology, Risk, Legal, and Compliance to identify continuous improvement opportunities and ensure consistent product performance.
• Provide SME support to sales teams to meet client needs and achieve growth objectives.
• Provide local analysis to support regional initiatives and projects.

Required Qualifications, Capabilities, and Skills

• Minimum 5 years of transactional banking experience with a global financial institution (highly preferred).
• Payables and receivables product knowledge.
• Practical experience managing real-time payments, cross-border, high-value and low-value payment products (domestically within Australia and/or other international markets).
• Proven experience in payments product operations via product implementation, operational oversight, and/or product management responsibilities.
• Ability to work with limited supervision; strong ownership and autonomy.
• Strong interpersonal, organizational, decision-making, and multi-tasking skills.
• Strong communication and presentation skills.
• Strong analytical skills and attention to detail.
• Proven capacity to prioritize, organize, and oversee deliverables autonomously.
• Focus on accountability, action, and outcomes to meet/exceed client needs while aligning deliverables to firm mission/goals.
• Strong Microsoft skills: Excel, Access, PowerPoint, and Word.
• Demonstrated ability to productively leverage AI tools in day-to-day work.

Preferred Qualifications, Capabilities, and Skills

• Relevant tertiary qualifications