Consumer Bank Product Portfolio Operations Associate

As a Product Portfolio Operations Associate in Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large-scale initiatives by preparing executive-level presentations, memos, and communications that update senior leaders on product portfolio priorities and progress. Through collaboration with cross-functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.  

Job responsibilities

• Supports efforts to coordinate across products to ensure delivery against business objectives
• Aids in collecting key inputs from across products to ensure our full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs 
• Calculates basic metrics for portfolio management operations 
• Develops change initiative materials
• Prepares high-quality executive communications, presentations, and reporting 
• Tracks and documents product investment decisions, roadmaps, and key initiatives, ensuring accuracy and timely updates. 
• Contributes to the development and maintenance of planning processes and deliverables, including portfolio roadmaps and performance metrics. 
• Collaborates with product, technology, design, and data teams to collect information and monitor initiative status. 

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to support the implementation of operational effectiveness initiatives
• Prior experience using techniques and tools in relation to data analytics 
• Bachelor’s degree in Communications, Business, or related field 
• Exceptional writing, editing, and verbal communication skills, with a proven ability to craft compelling narratives and deliver impactful storytelling tailored for executive-level presentations.  
• Proficiency in Microsoft Suite (Word, PowerPoint, Excel), Confluence, and Jira.  
• Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences. 
• Exceptional attention to detail and strong analytical skills. 
• Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously. 
• Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes.