Payments - Product Delivery Manager - Vice President - Dublin
JPMorgan ChaseAs a member of the Interchange and Fee Support team, you will be accountable for managing large scale programs that will help ensure our clients setup and day to day processing are achieving optimal cost of payments. This job will require a strong knowledge of controls. Your duties will include providing data-driven strategic insights that help our clients manage cost of payments and ensuring that their billing is accurate. This includes managing topics such as network fees, rules, new products, interchange, and merchant cost management for network fees. You will also partner across the firm on strategic initiatives that directly drive cost improvements.
- Develop a product strategy and product vision that delivers value to customers
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Own, maintain, and develop
a product backlog that enables development to support the overall strategic roadmap and value proposition
- Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Participating in large scale initiatives that delve into researching and remediating issues with data or client setups that drive negative client experiences with their cost of payments
- Influence and provide knowledge of our partners across the firm as it relates to managing network interchange and fee information
- Validate data; Identify underlying causes of data discrepancies
- Oversee the governance for correct pricing and billing of interchange and payment brand fees
- Identify control gaps and implementing improvements to existing controls and/or adding new controls
- Manage oversight of audits in our environment
- Articulate insights to senior management, operations leadership and field teams
- Significant experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Working knowledge of payment network fees and interchange
- Superior attention to details and process / project management skills
- Strong presentation (oral and written) skills. Ability to articulate complex problems, ideas, and solutions in a concise logical and relevant manner to all staff levels, including senior management
- Strong personal time management skills with demonstrated ability to effectively organize tasks and motivate individuals (internal and external) around initiatives
- Demonstrated prior experience working in a highly matrixed, complex organization
- Strong knowledge of payment network fees and interchange
- Working knowledge of Analytical Tools / Coding (Tableau, SQL, Python, AI)
- Prior Merchant Services or Acquirer experience