Product Delivery Manager - Claims and Disputes

Job responsibilities 

• Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units.
• Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination.
• Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives.
• Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives.
• Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively.
• Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.
• Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners.
• Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements.

Required qualifications, capabilities, and skills

• +5 years of experience (or equivalent expertise) in product delivery, program management, or relevant domain areas.
• Proven ability to lead and manage complex programs or projects, delivering results across business units and collaborating with high-performing teams.
• Demonstrated expertise in product/platform-wide release management, deployment strategies, and operational management, including change readiness.
• Strong understanding of Agile and hybrid methodologies, product development life cycle, and firmwide risk, controls, and business processes.
• Advanced technical acumen, data analytics proficiency, and computer literacy, with the ability to interpret models, synthesize insights, and drive strategic decision-making.
• Excellent written and verbal communication skills, with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences.
• Skilled in stakeholder management, relationship building, and conflict resolution, fostering teamwork and collaboration across diverse groups.
• Ability to synthesize and simplify complex information for effective communication, ensuring senior leadership engagement with relevant topics and reporting.
• Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment.

Preferred qualifications, capabilities, and skills 

• BS/BA degree or equivalent experience
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Mentor team members to support their professional growth and enhance project management capabilities.
• Experience working with global teams across multiple time zones.
• Experience supporting more than one CCB Operations Function/Line of Business

Additional information

•  Visa sponsorship is not available for this position
• Work schedules will be full-time in office, on a 40-hour per week schedule