Senior Payments Client Onboarding (Implementation Manager) - Associate

Join JPMorganChase Global Banking and lead client implementations that bring payments technology and products to life. You will work directly with clients and internal partners to deliver structured onboarding across treasury, cash management, trade, and merchant acquiring. This is a senior role for someone who can run multiple deliveries in parallel, set clear governance, and keep complex workstreams moving under tight timelines.

As a Associate in Payments Client Implementation within Client Onboarding and Service, you will own the post-mandate onboarding journey from solution finalization through testing and production go-live. You will lead cross-jurisdiction and multi-entity implementations, manage project governance, and drive clear communication with clients and senior stakeholders. You will ensure work is delivered within legal, risk, compliance, and control requirements, while identifying opportunities to improve the onboarding experience and operating model.

Job Responsibilities

• Own end-to-end client onboarding delivery, acting as the key point of contact and driving client satisfaction through go-live.
• Manage multi-entity and cross-jurisdiction implementations and account opening requests, including cross-region deals.
• Build and run implementation plans with clear scope, milestones, timelines, dependencies, and governance routines.
• Lead client-facing activities including workshops, solution refinement, project planning, testing coordination, and documentation management.
• Coordinate internal partners across sales, product, legal, compliance, operations, technology, and client service to deliver on commitments.
• Track delivery progress, manage risks and issues, and escalate when needed to protect timelines and outcomes.
• Ensure adherence to audit, risk, and control requirements, maintaining clear documentation and evidence.
• Provide subject matter support on international regulatory requirements, products, documentation, and services.
• Contribute to regional and global initiatives and process improvements that enhance client experience and internal efficiency.
   

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent.
• Minimum 5 years of experience in client-facing implementation, onboarding, or project delivery roles.
• Experience or knowledge in treasury, cash management, finance, or payments.
• Strong verbal and written communication skills in English and the local language.
• Strong organisational skills with the ability to manage multiple concurrent implementations and tight deadlines.
• Ability to work independently in a cross-functional, global environment and influence stakeholders across teams.

Preferred qualifications, capabilities and skills

• Experience with automation or data tools such as Alteryx, UiPath, or Python, and a track record of improving processes.
• Familiarity with enterprise platforms such as SAP or Oracle in a finance or treasury context.
• Knowledge of payment file and connectivity methods such as ISO XML, SFTP, application programming interface, or SWIFT.