Client Service Analyst - Bilingual (Night Shift)

Join a client-obsessed team that powers our Commercial Investment Bank with exceptional service and operational excellence. You’ll be the trusted point of contact for a portfolio of clients, solving problems, coordinating across teams, and strengthening relationships. In this role, you will deepen your expertise in treasury management products and contribute to service innovations. Your multilingual skills help us build inclusive, seamless experiences for global clients. Grow your career with us while making a daily impact on clients and the firm. 

As a Client Service Analyst — Bilingual in the Client Service Team within the Commercial Investment Bank, you serve as the primary service contact for a portfolio of clients and support complex treasury products. You will collaborate across Relationship teams, Operations, Treasury Management Sales, and Implementations to resolve issues and deliver exceptional service. You will also apply your language skills to strengthen client relationships and contribute to continuous improvements in how we serve clients. 

Job responsibilities

• Serve as the primary point of service contact for your assigned client portfolio. 
• Collaborate with Client Service Associates or Senior Associates to address client issues with timely follow-up and clear ownership. 
• Resolve issues by identifying underlying problems and patterns to drive durable solutions. 
• Act as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations. 
• Develop expertise in commercial treasury management products and services. 
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure. 
• Prioritize daily tasks using strong time management and organizational skills to maximize productivity. 
• Adhere to established policies, procedures, and practices while maintaining a professional presence with clients and teams. 
• Provide Chinese Mandarin, Japanese, or Korean translation support for client relationship tasks when needed. 
• Participate in joint client calls with Bankers and Treasury Sales Officers, in person and over the phone. 
• Contribute to projects that improve client service delivery through innovation and continuous improvement. 

Required qualifications, capabilities, and skills

• No prior professional experience required; fresh graduates with outstanding academics and/or internship experience are welcome. 

• Business-level proficiency in English and at least one of: Chinese Mandarin, Japanese, or Korean. 

• Demonstrated experience working with diverse stakeholders (academic or professional), including resolving issues and providing client or customer support. 

• Proficiency with Word, Excel, and PowerPoint to communicate and present information effectively; eagerness to enhance digital literacy. 

• Excellent written and verbal communication skills with a customer-focused mindset. 

• Strong analytical and problem-solving skills to address client issues effectively. 

• Attention to detail to ensure accuracy and compliance with policies and procedures. 

• Ability to collaborate effectively across teams and build strong working relationships. 

• Ability to work independently with supervision, escalating complex issues to resolve customer requests promptly. 

• Strong time management and organizational skills to prioritize tasks and meet deadlines. 

• Professionalism and integrity in all interactions; commitment to continuous improvement and innovation. 

Additional Information:

• Shift Schedule: Night Shift
• Work Setup: Full Time Onsite

 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.