U.S. Private Bank - Client Center Manager - Vice President

Step into a high-visibility role leading Miami’s Private Bank Client Center—where you’ll run world-class daily operations and help open our second-largest global Client Center this fall.

 

As a Client Center Manager in the Private Bank you will lead the day-to-day operations of the Miami Client Center. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis and the opening of the new Miami Client Center this fall—the second-largest Client Center in our portfolio.

The JP Morgan Private Bank Client Center Team leads the operation of the firm’s Client Centers around the world.  Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment.  We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave. 

Job responsibilities

• Manage the Client Center staff to include JP Morgan employees and contractors

• Oversee Client Center’s daily meetings and events

• Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)

• Liaise with catering partners and back-of-house staff and conduct weekly/daily  BEO meetings. 

• Survey client experience and propose solutions based on feedback as needed

• Manage financials to ensure that budgets are met annually  

• Assist with project analysis with Miami Client Center as well as future satellite locations

• Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others

• Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support

Required qualifications, capabilities, and skills

• Bachelor’s degree required

• 7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience

• Excellent time management and written/ verbal communication skills

• Proficiency in Excel, PowerPoint and Word

• Ability to work flexible hours and meet deadlines