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Client Onboarding Vice President
JPMorgan ChaseEDINBURGH, MIDLOTHIAN, United KingdomSenior
Apply Join J.P. Morgan as a Client Onboarding Vice President and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving impactful solutions and fostering career growth. As a leader in our organization, you'll be at the forefront of innovation, working in a collaborative environment that values your skills and contributions.
As a Client Onboarding Vice President within J.P. Morgan, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.
Job responsibilities
As a Client Onboarding Vice President within J.P. Morgan, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.
Job responsibilities
- Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process.
- Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing.
- Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation.
- Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder management skills to drive mutually beneficial outcomes.
- Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives, leveraging proficiency in process automation and continuous improvement techniques.
- Coach and mentor team members, fostering a culture of learning and growth, and leveraging your advanced listening and questioning skills to guide their professional development.
Required qualifications, capabilities, and skills
- Demonstrated expertise in fund accounting and administration, with experience focusing on maintaining accurate securities records, evidenced by successful management of related tasks and responsibilities.
- Proven ability to manage a diverse team, with a track record of fostering a positive work environment and driving team performance.
- Advanced proficiency in process automation, with a history of implementing automation initiatives to enhance operational efficiency.
- Strong experience in strategic planning and stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
- Exceptional leadership and staff development skills with prior team management experience.
Preferred qualifications, capabilities, and skills
- Proficient in presentation skills to effectively communicate fund performance and insights to stakeholders.
- Capable of applying influence to drive strategic initiatives and foster collaboration across teams.
- Skilled in managing change initiatives to adapt to evolving market conditions and technological advancements.
- Competent in leveraging data and technology literacy to analyze fund data and implement technology-driven solutions.
- Knowledgeable in market products to ensure fund services align with industry standards and client needs.
- Experienced in overseeing project management activities to ensure timely and successful delivery of fund servicing projects.
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