Vice President in Strategy Operations Support, Home Lending

• Lead and manage teams across Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination.
• Oversee workload balancing, project delivery, and operational support across multiple functions.
• Identify and implement procedural, policy, systemic, and technological improvements.
• Develop and execute internal employee communications and digital campaigns.
• Monitor and report on communications projects, proactively identifying risks and ensuring timely delivery.
• Lead teams responsible for identifying and remediating process gaps, managing audit responses, and facilitating oversight of foundational controls.
• Oversee end-to-end management and quality assurance of customer communications through letters and notices.
• Develop reporting solutions and data analytics to support business needs and continuous process improvement.
• Partner with senior leaders, business units, and technical teams to gather insights and translate business needs into effective communications.
• Inspire, motivate, and promote collaboration, trust, and respect within the team.
• Ensure all communications meet regulatory, compliance, and quality standards.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in business, communications, finance, or related field.
• Minimum five years of experience in home lending, mortgage servicing, or related financial services.
• Demonstrated leadership in a matrix organization.
• Proven experience planning, executing, and delivering products or solutions requiring cross-team collaboration.
• Strong analytical and problem-solving skills; detail-oriented and highly organized.
• Ability to work independently, manage time and multiple activities efficiently, and execute responsibilities with limited supervision.
• Experience managing multiple stakeholders and partnering with technical teams.
• Proficiency in Microsoft Office Suite, SharePoint, Alteryx, and communications tools.
• Superior verbal and written communication skills, with the ability to communicate technical information at a business level.
• Demonstrated ability to inspire and motivate teams, promote collaboration, and drive change.

Preferred qualifications, capabilities, and kills:

• Advanced degree or relevant experience.
• Experience in developing and delivering training or guidance materials.
• Adaptability to increasing scope and complexity of work brought on by business growth.