Director - Digital Identity Externalization

Chase is committed to building industry-leading identity capabilities to secure the financial ecosystem, enhance user experience, and drive business growth. As Product Director on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity  lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

 

Key Responsibilities

• Product Development:
  Drive the definition, delivery, and continuous improvement of identity products and features (e.g., identity lifecycle management, identity graph, consent management, digital identity solutions).
• Execution & Delivery:
  Translate strategic vision into actionable product roadmaps, requirements, and user stories. Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility.
• Cross-Functional Collaboration:
  Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions. Support go-to-market and commercialization efforts for digital identity products.
• Stakeholder Engagement:
  Communicate product plans, progress, and results to stakeholders. Gather feedback from internal and external partners to inform product decisions.
• Market & Industry Awareness:
  Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices.
• Metrics & Outcomes:
  Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement.

Core Competencies

• Product Management:
  Experience managing technology products from concept to launch, preferably in identity, data management, or security domains.
• Analytical Thinking:
  Ability to analyze data, customer feedback, and market trends to inform product decisions.
• Collaboration:
  Strong cross-functional partnership skills; able to work effectively with engineering, design, business, and external partners.
• Communication:
  Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences.
• Execution:
  Results-oriented, with a track record of delivering on product milestones and driving measurable outcomes.
• Adaptability:
  Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift.

Qualifications

• 10+ years of product management experience in technology, preferably in identity, data, security, or financial services.
• Demonstrated success in launching and scaling technology products or features.
• Familiarity with identity lifecycle management, consent management, digital identity, or related technologies is a plus.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.

Success Metrics

• Delivery of key product milestones and features on time and within scope.
• Growth in adoption and usage of identity products and solutions.
• Positive feedback from stakeholders and partners.
• Achievement of product KPIs (e.g., conversion rates, user experience scores, security benchmarks).