Content Design, Senior Associate - Co-Brand Card

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Co-Brand Card, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. 

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Architect a scalable content system with clear governance and versioning to enable partner specific customization at scale across cards
• Drive delivery at scale: manage content pipelines and release plans across multiple partner programs, set SLAs, and coordinate cross functional handoffs with Product, Engineering, Legal, and Marketing 
• Effectively communicate complex decision-making and rationale to establish buy-in and gain progress across stakeholders

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Champion inclusive, accessible language for a diverse audience 
• Background in content operations and familiarity with design systems/component libraries
• Ability to translate partner agreements and regulatory requirements into actionable content standards and partner specific solutions
• Ability to conduct detailed communications audit and high-volume delivery

Preferred qualifications, capabilities, and skills

• Experience in financial services or marketing communications.
• Proficiency in Figma and UX/UI design.