Content Design Senior Associate- Chase AI

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives 

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience 

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement 

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences 

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences 

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms 

Experience in creating content architectures, storytelling, and clear and concise writing 

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content 

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement 

Proficient technical literacy in content platforms and understanding their impact on user experience 

Adaptive learner in new financial services products and offerings 

Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders 

Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs. 

Broad skillset with an adaptable, product-oriented mindset and a love for learning 

Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) 

Experience in conversation design 

Experience using Figma and FigJam