Product Delivery Associate - Business Rules Management

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Designs, builds, tests, implements, and maintains integrated business rule solutions using tools such as IBM Operational Decision Manager (ODM) to support product strategies and objectives.
• Translates business requirements into clear, actionable functional specifications and collaborates with technology teams to deliver high-quality solutions.
• Develops and executes comprehensive unit testing and functional tests to validate business rule changes and ensure defect-free implementation.
• Maintains accurate and up-to-date documentation for business rules, requirements, impact assessments, and test plans.
• Proactively identifies, escalates, and helps resolve defects or issues discovered during testing and peer reviews, proposing effective solutions.
• Analyzes existing strategies and processes to identify opportunities for efficiency, quality, and speed-to-market improvements.
• Builds strong relationships with business partners, IT teams, and stakeholders to ensure alignment and successful delivery of product initiatives.

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Demonstrates exceptional attention to detail and strong analytical thinking in evaluating complex business and technical challenges.
• Adapts quickly to new information and technologies, applying newly acquired knowledge to drive continuous improvement.
• Shows a commitment to ongoing learning and professional development, consistently seeking opportunities to expand expertise and contribute independently.
• Takes initiative in identifying root causes of issues, proposing alternative solutions, and collaborating with peers to implement effective resolutions.
• Maintains a high level of organization and self-motivation, proactively seeking out information to enhance understanding of business and technical processes.
• Communicates clearly and effectively, both verbally and in writing, with the ability to explain complex concepts to diverse audiences.
• Possesses a solid understanding of business requirements management and the software development lifecycle, with proficiency in MS Office tools such as Word, Excel, and SharePoint.

• Emerging knowledge of product release and deployment processes 
• Previous collections or credit card industry experience 
• Proficiency with SQL, Oracle, SAS or another programming language 
• Experience supporting more than one CCB Operations Function/Line of Business

Full Time in office role based in Heathrow, FL or Wilmington, DE