IT Site Administrator

Santa Cruz, California, United States2+ years

Company Overview

Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. Since 2009, our team has worked steadily to make this dream a reality. We’ve designed and tested many generations of prototype aircraft capable of serving in a network of electric air taxis. We’re looking for talented, committed individuals to join our team as we push onward toward certifying the Joby aircraft, scaling our manufacturing, and launching our initial commercial service.

Overview

The IT Site Administrator is responsible for on-site technical operations at a designated Joby facility, delivering comprehensive support for network infrastructure, audiovisual conferencing systems, telephony, end-user hardware, and laboratory computing environments. Collaborating closely with the IT Network and IT Infrastructure teams, the incumbent serves as a primary local resource for troubleshooting, implementing, and deploying critical organizational systems. While maintaining active engagement with the service desk ticketing system, this individual will also manage complex, long-term projects concerning site development and the evolution of end-user system architectures.

Responsibilities

Service Desk (Focus – 25%)Supervise service queues and ensure the appropriate escalation of technical inquiries to the IT Infrastructure or Network teams for advanced tier support. Execute site-specific technical requirements necessitating on-site personnel intervention. Oversee the procurement and management of hardware inventory as required to support Research and Development objectives.
Inventory Management / Onboarding (Focus - 25%)

Oversee device inventory management in alignment with organizational forecasting to facilitate vendor-managed procurement processes. Administer onboarding procedures and fulfill new equipment requests across all facilities, ensuring the efficient distribution of hardware to personnel and technical staff. The incumbent is further responsible for the comprehensive onboarding lifecycle, including account creation, license allocation, hardware provisioning, and the delivery of introductory orientation presentations.

Infrastructure (Focus – 20%)Maintain, troubleshoot, and provide technical assistance for computer systems, network hardware, servers, and conference media. Diagnose hardware and software errors through systematic analysis, documenting all findings and resolutions while prioritizing tasks based on organizational impact. Produce comprehensive technical documentation for IT staff to facilitate infrastructure planning and enhancements. Oversee the administration, deployment, and vendor management of Zoom and Microsoft Teams audiovisual environments.

OS Management (Focus – 20%)Execute the installation and upgrade of computing components and software in alignment with leadership directives. Lead comprehensive support initiatives for desktop, laptop, and test systems, ensuring that technical issues pertaining to workstations and applications are resolved expeditiously to minimize operational downtime. Maintain accountability for the administration of multi-OS device management platforms to facilitate the deployment of critical security patches, operating system updates, and enterprise software.
Administration (Focus – 10%)Responsible for the administration of enterprise-level applications, encompassing email, messaging, document storage, and conferencing platforms. This includes the rigorous enforcement of Zero-Trust and Role-Based Access Control (RBAC) policies for employees, contractors, and temporary personnel.

Required

Bachelor's degree in a related field (Computer Science, Information Technology, System Administration) or equivalent combination of work and experience
2+ years of IT service administration experience
Basic knowledge of software and hardware deployment tools, and networking diagnostics
Basic knowledge of scripting languages and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
This position must meet US export control compliance requirements, therefore a candidate must qualify as a “US Person” as defined by 22 C.F.R. § 120.15. “US Person” includes US Citizens, lawful permanent residents, refugees, or asylees.

Desired

IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
Experience with Jira Service Desk & Integrations
Experience with Intune / JAMF MDM

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $28-$41/hr. The compensation package offered will be determined by location, job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.