Trade Support for Equity Desk - VP

Position Title:  Trade Support for Equity Desk 

Job Duties: 

Jefferies is seeking for Trade Support personal to play an instrumental role in supporting various Equities trading business - Options, Futures, Swaps

This includes:

• Front Line Support for Equity trading systems used by Jefferies clients as well as internal users.
• Front Line Support for all user queries.
• Support compliance and legal queries.
• Implement methods for continually improving the support method.
• Problem research and resolution. Be responsible for tracking bugs and stability issues that affect the production environment and drive changes to mitigate these.
• Document procedures, best practices and troubleshooting FAQs.
• Work with product managers/development team to improve product and supported workflows.
• Monitoring application components. 
• Resolve complex application and technical problems.
• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
• Ability to work both independently and in groups in an energetic, diverse environment.
• Debugging the system and fixing the production related issues. 
• Escalate / follow-up on permanent fix for development related issues. 
• Build monitor tools for production environments. 
• Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth.
• Provide solutions for application automation.
• Manage communication of system and application outages to the end users whenever required. 
• Handles complex operational tasks and recommends process and technology changes.
• Build, test and install software in UAT, Prod/DR environment.
• Support complex efforts involving Analysis, Design, Development and testing of various application components 

Experience/skills Required: 

• Strong experience (7+ years) in providing production/application support for real-time trading environment.
• Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
• Knowledge of PowerShell and SQL.
• Knowledge of FIX protocol.
• Strong Knowledge of Structure Products, SWAP, Derivative business.
• Knowledge of configuration Management systems.
• Basic Knowledge of Market data products. 
• Basic knowledge of networking and storage concepts.
• Strong analytical and troubleshooting skills.
• C#, .net, VB Script development skills set, nice plus.

Personal Attributes

• Good communication skills, including the ability to write clearly.
• Able to function effectively as a member of a team.
• Proactive with respect to personal and technical development.