IT Operations Engineer (L2) – Warehouse Operations

iSoftStone, Inc. is seeking an IT Operations Engineer (L2) – Warehouse Operations to join our Team in Markham/Vaughan, Ontario!

We are seeking an experienced IT Operations Engineer (L2) to support warehouse and office IT operations in Canada. This role is responsible for advanced technical troubleshooting, infrastructure support, network issue resolution, handheld device management, monitoring response, and operational optimization in a 24/7 warehouse environment.

The engineer will serve as the escalation point for complex IT issues and work closely with warehouse operations, vendors, and regional IT teams to ensure stable and efficient IT services.

This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, the employee will be based at the new warehouse full-time.

Responsibilities:

• Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.
• Troubleshoot hardware, software, system performance, and operating system issues.
• Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.
• Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.
• Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.
• Support conference room and video meeting equipment.
• Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.
• Support IT asset management, SOP creation, documentation, and operational process improvement.
• Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.

Qualifications:

• Three+ years of IT support or IT operations experience.
• Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.
• Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools.
• Experience with ticketing systems and IT service management processes.
• Strong troubleshooting, communication, and documentation skills.
• Ability to support shift-based or after-hours operations when required.

Preferred Qualifications:

• Experience in warehouse, logistics, manufacturing, or retail environments.
• Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems.

Pay rate: $30–$45/hour CAD

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.