Account Supervisor

Purpose

The Account Supervisor is responsible for leading the day-to-day management and execution of integrated CRM and marketing programs. This role serves as the central point of coordination across internal teams and client stakeholders, ensuring work is delivered on time, on brief, and aligned to client goals.

Candidates will bring strong organizational leadership, clear communication, and a growing ability to connect program execution to performance outcomes.

Responsibilities

• Lead day-to-day CRM and integrated marketing program execution across lifecycle stages (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
• Working with Project Management, manage workflows, deliverables and timelines across Strategy, Creative, Data/Analytics and Production
• Serve as the primary point of contact for mid-level clients, ensuring clear communication and alignment on priorities, deliverables, and next steps
• Facilitate client meetings, including agenda development, documentation of key decisions, and ownership of follow-ups and action items
• Serve as the team connector and lead source of program details & information
• Partner with internal teams to translate client needs into clear briefs and actionable direction
• Ensure all work is delivered on time, on brief, and within approved scope
• Support the development and execution of CRM programs from concept through launch, including coordination of reporting and optimization cycles
• Identify potential risks, timeline challenges, or scope changes and proactively communicate/escalate as needed 
• Possess a solid understanding of the Clients business – including business goals, KPIs, competitors and light understanding of how to navigate the Client’s organization/operations
• Contribute to account growth by identifying opportunities for incremental work and increased client engagement

Professional Skills & Knowledge

• Strong cross-functional collaboration skills; able to work effectively across multiple teams and disciplines and maintain communication channels and organizing dissemination of information
• Excellent written and verbal communication; able to clearly convey project details and expectations (both internally & with Clients)
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
• Comfortable leading client meetings and keeping teams aligned and moving forward; identify next steps, develop meeting recaps and manage follow-ups & action items
• Developing understanding of client business goals, KPIs, and competitive landscape
• Skilled at setting expectations (with Clients, Internal teams and partner Agencies and/or vendors)
• Team player and collaborator with a “roll-up your sleeves” mentality
• Proficiency in MS Office and G-Suite (presentations, documentation, meeting notes)
• Exposure to CRM platforms (e.g., Salesforce, Braze, HubSpot) and performance reporting a plus 
• Constant learner and curiosity for adopting new tools (Project Mgmt tools, Ai, Slack, Teams, etc) to improve workflow

Experience

• Approximately 6-8 years Agency experience, preferably in fully-integrated environments 
• Experience managing Consumer-based CRM and/or loyalty programs across the customer lifecycle (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
• Experience leading campaign development across Strategy, Creative development through implementation, reporting and optimization
• Cross-channel integration – understanding for how CRM connects to paid media, creative, brand campaigns
• Proven ability to build and maintain strong client relationships
• Consumer-based (B2C) experience required; Retail experience preferred
• Experience working with an IAT a plus
• Experience working in an Integrated Agency environment

About Iris

Participate or perish. It’s not just our rallying cry – it’s a creative imperative. Iris is the global creative micro-network built for brands that refuse to blend in. With 650 people across 11 offices, we help clients like Samsung, adidas, Bentley, California Pizza Kitchen, Beiersdorf and Samsonite show up in culture with work that stands apart. Powered by Participation, and brought to life across paid, earned and owned media, our agency model is big enough to be dangerous, small enough to stay agile. Founded outside the ad establishment in 1999, Iris has always been defined by its outsider mindset – one that still drives our mission today.

We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits, but enhances our creativity, our company and the wider society at large.

Salary Range

Our estimated compensation range for this role is $100,000-$130,000 

Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.

We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential.  Our promotions are not limited to a specific time per year. Promotions are tied to performance.  

Right To Work In The US

You must be authorized to work in the US for any employer.  At this time, we are not sponsoring or providing assistance with obtaining work authorization.

We are in the office Tuesday/Wednesday/Thursday on a hybrid schedule. We look forward to meeting you!