Staff Business Systems & Process Analyst

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Staff Process and Business Systems Analyst leads process, data, documentation, and business systems initiatives supporting Engineering transformation. The immediate focus is PLM 2.0 evaluation, selection, and implementation, along with Global Asset / Tool Management evaluation and deployment. This role combines business systems analysis, process design, engineering document control, and change management expertise to improve product lifecycle processes, documentation governance, data quality, compliance, and cross-system traceability across Engineering and downstream operational stakeholders.

As a Staff role, this position uses broad expertise and unique knowledge to contribute to company objectives, lead departmental and cross-functional projects, influence senior stakeholders, operate independently on complex issues, and coach colleagues in advancing technical and business expertise.

Roles and Responsibilities

• PLM 2.0 evaluation and implementation: Lead platform evaluation, future-state process design, requirements management, fit-gap analysis, data readiness, testing, deployment, and adoption activities.
• Global Asset / Tool Management: Lead or support asset lifecycle management strategy, process design, governance, requirements definition, system evaluation, implementation, and adoption planning.
• Strategic initiative execution: Drive departmental and cross-functional initiatives from concept through completion; support resource, budget, sequencing, and implementation planning.
• Business systems analysis: Translate business needs into process designs, requirements, acceptance criteria, test plans, reporting solutions, and implementation roadmaps.
• Engineering change and documentation governance: Lead engineering document control, documentation lifecycle governance, ECO/ECR processes, traceability, and controlled documentation practices.
• Product data and BOM governance: Support product data, BOM, CAD/PDM, ALM, QMS, ERP, and MES governance across connected business systems.
• Cross-functional problem solving: Resolve complex process, data, compliance, and systems issues using independent judgment and clear evaluation criteria.
• Implementation execution: Coordinate testing, business readiness, training, change management, cutover activities, and post-go-live stabilization.
• Stakeholder influence: Build strong partnerships across Engineering, Manufacturing, Quality, Regulatory, Service, Supply Chain, IT, and global sites to align priorities and drive execution.
• Master data and digital thread readiness: Support product master data governance, metadata standards, ownership models, configuration control, digital thread enablement, and structured data reuse.
• Mentorship and standards: Coach document specialists, analysts, and cross-functional users on documentation standards, change control discipline, PLM usage, process compliance, and business systems best practices.
• Independently set priorities, drive outcomes with limited supervision, and escalate risks or decisions for senior stakeholder alignment.

Qualifications

Must-Have Qualifications

• Bachelor’s degree in engineering, information systems, computer science, business systems, or a related technical discipline; advanced degree preferred.
• 15+ years of related experience with a University degree; or 12+ years with a Master’s degree; or equivalent experience.
• Broad expertise in Engineering, Manufacturing / Process Engineering, multiple Business Systems, PLM, Document Control, or related regulated manufacturing environments.
• Hands-on implementation experience with Oracle Agile or Oracle Cloud PLM preferred; Windchill, Teamcenter, Enovia, or similar PLM platforms nice to have.
• Experience supporting Global Asset Management, equipment / tool lifecycle management, maintenance / calibration process design, asset data governance, or related workstreams.
• Strong understanding of Manufacturing Engineering, Supply Chain, and Planning business processes and functionalities.
• Experience supporting PLM evaluation, implementation, migration, major enhancement, process redesign, or platform consolidation initiatives.
• Strong business systems analysis skills including requirements management, process mapping, fit-gap analysis, testing, and implementation support.
• Strong foundation in engineering document control, change management, product documentation governance, BOM management, and traceability.
• Working knowledge of FDA 21 CFR Part 820, FDA 21 CFR Part 11, ISO 13485, quality system expectations, electronic records, documentation controls, and audit-ready traceability.
• Demonstrated ability to lead cross-functional initiatives, influence senior stakeholders, and operate independently on complex business challenges.
• Strong communication, facilitation, problem-solving, prioritization, team player, coaching, and influence-without-authority skills.
• Experience in medical device preferred; aerospace or similarly regulated manufacturing environments required.

Preferred Qualifications

• SAP S4, SAP ME, SAP MDG, Fiori, MES, ERP integration, or business systems transformation experience.
• Experience with Polarion, ALM tools, CAD/PDM tools, SolidWorks, Windchill CAD vault, or systems connecting requirements, design, risk, V&V, manufacturing, and quality data.
• Experience with digital thread, structured data reuse, AI-enabled business capabilities, platform consolidation, and cross-system traceability.
• Experience with master data governance, product data ownership models, part / BOM governance, configuration control, metadata quality, and enterprise data standards.
• Experience with analytics, reporting requirements, KPI definition, dashboards, Snowflake, Tableau, SAP BOXI, Power BI, or similar reporting platforms.
• Experience facilitating Kaizens, workshops, solution evaluations, change impact assessments, and adoption planning.

Ways of Working

• 4 days onsite set schedule; 1 day remote.
• Location: Sunnyvale, California.
• Travel (on need basis): 10%

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.