Contract Specialist

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Contracts Specialist will perform a full spectrum of contractual tasks including drafting and minor negotiation of agreements linked to Intuitive Surgical’s commercial and customer support activities. The Contract Specialist will ensure compliance with corporate policies and applicable regulations and contribute to projects aiming at improving Intuitive Surgical’s business support.

Roles and Responsibilities:

• Responsible for reviewing, and discussing contracts, letters and further documents associated with commercial and customer support activities of Intuitive Surgical (e.g., simple sale and lease agreements, product loan agreements, training, proctoring, consulting, sponsoring, , discount/rebate agreements and other miscellaneous agreements, based on Intuitive Surgical's templates).
• Ensure compliance to company policy and applicable regulations.
• Build partnership with Intuitive Surgical’s Marketing, Clinical, Legal, Sales, Services, Accounting, Logistics and Finance teams and other internal stakeholders on various commercial, system sale process and customer support processes and ensure quality contractual support and advice.
• Develop and maintain positive customer relations with external customers; coordinate various functions within the company to ensure customer satisfaction.
• Maintain Intuitive Surgical's various contract databases, contract life cycle management.
• Generate and distribute reports for the purpose of monitoring and measuring contract status and revenue.
• Managing contract information to facilitate revenue recognition, audits as well

Qualifications

Required Knowledge, Skills, and Experience:

• 2+ years of experience in reviewing, , and managing customer relationship.
• Strong interest towards business and commercial, financial activities, readiness to work hand-in-hand with Sales in the frontline.
• Detail oriented, organized and able to function in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail, as well as strong analytical skills.
• Excellent organizational skills and ability to work independently, multitask, and prioritize duties.

Languages:

• Fluent in English and German is required, additional European language is a plus.

Location

• Based in Freiburg office, on site 3 days a week

#LI-hybrid

Additional Information

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.

Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten, selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.