Finance and Sales Operations Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Description

Primary Function of Position:
The Finance and Sales Operations Manager partners closely with the Commercial organization to deliver data-driven insights and provide strategic guidance to senior leadership. This role plays a key part in supporting strategic planning, driving performance tracking, and ensuring disciplined execution of business priorities.

The position requires strong collaboration with Commercial executives and cross-functional partners across controllership, customer finance, and APAC regional teams.

This role leads core commercial and financial planning processes, including regional goal setting and performance management, territory and quota design, and sales incentive programs. In addition, the manager oversees key finance activities such as monthly close, forecasting, budgeting, long-range planning, and pricing strategy.

Roles & Responsibilities:
• Serve as a trusted advisor and consultant to Commercial leadership, providing data-driven insights to support strategic and operational decisions
• Develop executive-level materials and present recommendations to executive leadership
• Communicate business issues through cross-functional collaboration, using data to validate assumptions and challenge anecdotal perspectives
• Develop and track regional goals and performance metrics, ensuring visibility to progress and gaps
• Conduct financial modeling and ROI analysis to support investment decisions and growth initiatives
• Lead and deliver core Sales Operations processes, including:
o Territory design
o Quota setting and performance tracking
o Customer targeting and segmentation
o Commercial incentive programs (e.g., comp plan, SPIFF, sales awards)
o Performance management and quarterly operations reporting
o Pricing analysis and commercial recommendations
o Capital business model design and validation aligned with company policy
• Lead FP&A processes, including:
o Monthly close and performance tracking
o Quarterly forecasting
o Annual budgeting
o Long-range strategic planning (including reimbursement and market assessments)
• Support resource allocation decisions by balancing short-term performance and long-term
growth priorities
• Team management: Develop, coach, and train the team to provide world class business insights and business partnership. Cultivate a highly engaged and self-motivated team
• Team resource management: allocate resources effectively; determine trade-offs through lens of fundamental building blocks. Engage team to stay focused and make progress on the Vital Few

Qualifications

Skills, Experience, Education, & Training:
• Bachelor’s degree (Master’s degree preferred)
• 8+ years of relevant work experience; including 3 to 5 years of relevant work experience on strategic planning / P&L management and Sales Operations
• Strong business acumen, strategic thinker, and ability to master our business model
• Dedicated in developing, coaching, and training a team
• Demonstrate critical thinking skills and intellectual curiosity. Proactively look into areas that
generates insights
• Ability to navigate through ambiguous circumstances and seek solutions
• Excellent verbal and written communication skills in both Mandarin & English. Demonstrate
ability to present, articulate analysis skillfully and diplomatically with executive leadership
• Strong analytical skills. Attention to detail and accuracy. Ability to consistently discern strategic
insights from data analysis
• Ability to support and prioritize multiple projects concurrently
• Desire to work in a dynamic, fast-paced organization
• Advanced Excel skills are required. Business analytics skills (e.g. Tableau, SQL) a strong plus

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.