PMC Technician

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The primary function of the PMC Technician is to assess failure modes of semi-automated and automated test equipment, complete on-site preventive maintenance of equipment throughout ISI facilities, perform equipment calibration, and coordinate the calibration of equipment utilizing outside services.

Essential Job Duties

The PMC Technician works independently to implement Intuitive's PMC program. Essential duties and responsibilities include the following:

• Performs assessment and supports troubleshooting of ISI equipment not performing per equipment specifications.
• Manages Equipment Events (EEs) in SAP, ensuring satisfactory and immediate response to repair and/or escalate.
• Maintains PMC database and generates monthly PM and Calibration reports.
• Issues asset numbers for new or duplicate tooling & fixtures.
• Maintains calibration certificates and user manuals.
• Assists and/or performs Initial / Operational qualification and validation activities on Equipment Fixtures and Tooling

• Responsible for ECO implementation in regards to fixtures and tooling (i.e. taking obsolete fixtures out of service)

• Performs on-site preventive maintenance & calibration activities
• Develops and maintains spare parts inventory                                                                     
• Develops and maintains replicate fixture/tooling list
• Maintains appropriate documentation and records of PMC activities

• Performs any other projects or duties that may be assigned.

Qualifications

Required Skills and Experience

• Proficient in SAP PMC Module (establishment of Work Orders, notification, Activation & Inactivation, and Results recording)
• Experience troubleshooting and resolving anomalies in Equipment, Fixtures, and Tooling
• Understanding of Quality Control, Inspection, Metrology, PMC, and GMP
• Comfortable with all phases of the product development process, including prototype assembly, test, debug, transfer, and sustaining
• Excellent creative problem-solving skills
• Good communication and documentation skills
• Comfortable troubleshooting and resolving complex assemblies
• Experience with measurement tools: dial calipers, micrometers, force gauges, Instron and other materials testing equipment
• Working knowledge of electronics and mechanical concepts
• Proficient in Microsoft Office
• Able to work with outside vendors and schedule outside services and on site calibrations. i.e. Simco

Required Education and Training

• Minimum High school diploma or equivalent; minimum, 2 years related experience or training.

Working Conditions

• Role is full-time onsite
• Must be able to work with other cross-function teams such us manufacturing operation, manufacturing engineer, quality engineer, equipment engineer and specialized role
• Overtime will be required as needed per business need or per supervisor/Manager discretion
• Lift 50 lbs
• Must be available to travel as needed 5-10%.

Preferred Skills and Experience

• Bachelor's or Associate Degree Preferred
• Familiar with Lean Six Sigma concept
• Maintains an excellent attendance record in compliance with established manufacturing and quality attendance guidelines.
• Ability to multi-task

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.