Business Systems Analyst - LMS

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position
Business Systems Analyst IT - ISU will serves as the critical bridge between Information Technology and Internal learning organizations, reporting into the IT Business Applications organization. The primary responsibility of this role is to lead configuration and administration of SAP SuccessFactors Learning (LMS) and resolve support tickets while ensuring all ISI compliance processes are followed for releases and support. The role interfaces daily with ISU IT team in North America and learning admins across North America, Europe, Asia-Pacific, and other regions, requiring a collaborative approach, cultural agility, and strong cross-functional communication skills.

Essential Job Duties 

1. Deep LMS Administration, Configuration & Support (Primary Focus)

• Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
• Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
• Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
• Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
• Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
• Perform learning history corrections following documented SOPs and governance rules.

2. Compliance, Audit, and Governance 

• Maintain audit ready learning records and generate evidence packages as needed.
• Implement and enforce governance around user access, data retention, domain structures, and naming conventions.
• Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.

3. Reporting, Analytics & Data Quality

• Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports
• Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team.
• Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls.
• Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.

4. Integrations & Technical Enablement

• Understanding of SAP BTP integration 
• Support and troubleshoot integrations between SF Learning and content vendors (Skillsoft, Percipio).
• Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution.
• Support SSO and identity management integrations (Okta AD through SAML).
• Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.

5. Business Analysis & Stakeholder Partnership
• Work with Learning BUs to translate business needs into scalable LMS configurations.
• Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs.
• Lead UAT cycles, create test scripts, manage test execution, and document results.
• Provide training and enablement to internal administrators and SMEs.

#LI-Hybrid

Qualifications

Required Skills and Experience 

• 5+ years of deep, hands-on IT experience administering SAP SuccessFactors Learning (LMS) in configuration, integration using custom connectors.
• Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar).
• Expertise in:
  o LMS security model (domains, roles, assignment profiles) to support learning business and provide recommendations
  o SCORM/xAPI/AICC content debugging and tracking as part of integration from LMS to content engine
  o Learning history corrections and data governance by IT to support correction that cannot be done by LMS admins
• Strong troubleshooting abilities, especially around:
  o Content launch/tracking
  o User assignments
  o Connector/SFTP/AICC issues
  o Integrations, sync errors and generate reporting using PRD
• Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center).
• Exceptional documentation skills and strong attention to detail—critical for audit readiness.

Required Education and Training 

• Bachelor’s degree in information systems. SAP SuccessFactors Learning Certification as an IT Admin.

Working Conditions 

• None

Preferred Skills and Experience 

• Experience with SuccessFactors LMS modules.
• Familiarity with ITIL processes (incident/change/CMDB).
• Experience with Jira/Confluence.
• Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government).
• Project management certification (e.g., PMP, CAPM) or Agile/Scrum certification (e.g., CSM, CSPO) is a plus.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.