Customer Trainer

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position

The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. 

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

• Lead and support Specialized training programs and Society events.  This includes supporting the needs of the surgeon educators and course participants

• Conduct surveys to gather data and measure program effectiveness

• Act as subject matter expert for internal projects, as needed

  • New product development

  • Training material/ protocol development

  • Training research initiatives

• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs

• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

• Occasional support of the da Vinci® System in a hospital operating room

• Support da Vinci® Surgical System troubleshooting and maintenance at the training center

• Manage training center logistics, inventory and training calendars

• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories 

• Support positive relationships between external training center personnel and ISI management

• Contribute to the organization’s quarterly goal achievements

• Develop competency in the following:

  • da Vinci® System Technology

  • da Vinci® System applications and advanced technology

  • OR Efficiency

  • Training Pathway process

  • Training/coaching techniques/methodologies

Qualifications

Required Skills and Experience 

• High capacity and excellent problem solving skills

• Solid organizational skills and ability to operate independently

• Professional work ethic

• Solution oriented

• Excellent oral and written communication skills

• Strong interpersonal skills

• High capacity to learn in a fast paced environment

• Commitment to self-development

• Ability to work in a team environment

• Ability to be flexible with hours of operation

• Ability to travel up to 30%

Required Education and Training 

• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

• Note:  There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions 

• Ability to sit or stand for multiple hours.

• Ability to lift up to 50 lbs.

Preferred Skills and Experience

• Knowledge of adult learning principles

• Medical-device experience

• Professional Training experience

• Clinical and/or operating room experience

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.