Sales Operations Programs Coordinator

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Sales Operations Programs Coordinator plays a key role in supporting Intuitive’s sales and marketing initiatives by owning the logistics, coordination, and facilitation of system and product demo programs. This individual will work cross-functionally with diverse internal/external stakeholders not limited to sales, marketing, customer training, and third-party vendors to ensure seamless program execution across the U.S.

Success in this role requires exceptional organizational, problem-solving, and communication skills, with the ability to manage competing priorities in a fast-paced environment.

Roles and Responsibilities:

• Supports local market development events hosted by our sales and marketing teams. Includes partnering with sales reps to coordinate resources to ensure events are well executed

• Assists in coordinating for Intuitive’s mobile system program to efficiently and effectively support sales events and marketing symposia

• Balances competing priorities of sales, marketing, and third-party vendors, serving as a communication liaison and resolving scheduling conflicts

• Maintains inventory of instruments and accessories and coordinates shipments to/from sales and marketing events throughout the country

• Support the execution of recurring quarterly deliverables such as reporting packages, performance reports, and dashboard/tool updates 

Qualifications

Qualifications

Core Competencies, Skills and Experience Requirements:

• This person must display excellent organizational skills, preparation skills, problem solving skills, customer service skills, and communication skills

• Detail-oriented, organized and takes initiative; looking for a team player who comes with a problem-solving mindset

• Proactive problem-solver with a strong ability to multitask and adapt in a dynamic environment

• Customer Service; orientation to resolve problems for the customer and ability to gain a yes

• Ability to multitask and seamlessly move from task to task in a fast-paced environment

• Computer proficiency; ability to edit and update Microsoft Office (Word, PowerPoint and Excel) , Tableau, SQL, Snowflake and Salesforce

• Strong English language skills – ability to articulate and communicate (both written and verbal) in a way others can easily understand using different communication methods

• Ability to be level headed and resilient while resolving conflict

• Must be able to lift 50lbs

• Occasional travel may be required

Education and Training Requirements

• Bachelor’s degree required; Degree in business administration, marketing, communications, or related field with relevant job experience a plus

• 2-4 years of relevant work experience

• Prior logistics experience a plus

• Experience with data visualization tools and data querying (Tableau, SQL) a plus

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.