Field Service Support Engineer - travels within France expected

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Field Service Support Engineer is responsible for supporting a reduced number of systems within a primary region while providing flexible support across the assigned national territory and occasionally internationally. This role combines territorial ownership with a high level of mobility to support business continuity, operational excellence, and customer satisfaction. The position requires strong technical expertise in electro-mechanical systems, adaptability, and excellent customer service and communication skills.

Roles and Responsibilities:

• Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions
• Troubleshoot, diagnose, and repair Intuitive products within assigned and support customers and IS teams on assigned territories.
• Coordinate and perform system installations and hardware delivery
• Maintain a smaller primary install base while ensuring high service quality and responsiveness
• Provide on-demand support across the entire national territory (all regions within dedicated country) and Overseas territories based on operational needs.
• Support additional other regions (EMEA) on an ad hoc basis when required.
• Collaborate with Field Service teams to cover gaps (vacancies, absences, workload peaks)
• Support Sales and Clinical teams during events, training sessions, and key customer activities, including system demonstrations, clinical workshops and on-site support.
• Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs)
• Ensure compliance with company policies, procedures, and operating room protocols
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
• Complete all required training and maintain technical certifications
• Act as a flexible resource to support regional service strategy and operational priorities
• Travel frequency: ~60–80% within national/country territory including Overseas territories, and occasionally internationally when needed.
• Reside near a major European/international transport hub
• Provide mentoring support to junior FSEs when required
• Contribute to territory reviews and service performance tracking

Qualifications

Required Knowledge, Skills, and Experience:

• A bachelor’s degree in biomedical engineering, Electrical Engineering, or an equivalent technical diploma is preferred.
• 2-4 years of proven experience in field service and electro-mechanical systems troubleshooting.
• Strong communication skills
• Strong interpersonal and customer-facing skills.
• Ability to adapt to dynamic environments and travel frequently.
• Strong administrative and organizational skills.
• Ability to work independently and cross-functionally.
• Clean driving license and ability to handle physical workload requirements.
• Fluent in English and relevant local language(s).

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.