Information Systems Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems.

We are seeking a highly motivated technical expert to install and support our digital products and to ensure service agreements and warranty obligations are fulfilled to the highest satisfaction. This person shall thrive to exceed customer expectations and maintain customer satisfaction at the highest possible level. The position will be located in Italy or Spain (remote setup), with a focus on Italy/Spain, but will also serve any other markets as per current needs.

Roles and Responsibilities:

• Verification for remote connection and system installation
• Perform on-premise or cloud-based digital product installations as well as server, network and services configurations
• Performs physical system installations, when needed (exceptional)
• Supports digital features activation of da Vinci® systems
• Provides technical support to customers and other Intuitive employees.
• Performs maintenance inspections and upgrades/updates as required to ensure systems meet performance specifications
• Troubleshoots and repairs Intuitive digital products and associated equipment failures
• Maintains accurate configurations of installed base
• Supports tradeshow activity
• Providing remote support to Intuitive Field Engineers
• Maintains up-to-date documentation, including but not limited to; Field Activity Reports, Return Material Authorizations, Complaint tickets management etc.
• Provides excellent customer support by timely addressing reported issues
• Provides feedback to improve processes and efficiencies

Qualifications

Required Knowledge, Skills, and Experience:

Minimum:

• 4-7 years of field service experience with medical systems preferred.
• Proven track record of troubleshooting medical software systems.
• Good written and verbal communication skills – English and language spoken in at least the countries Italy or Spain, ideally both
• Windows Operating System and server system administrator.
• Professional installation and wiring of PC hardware in multiple configurations (wall, boom, mobile cart).
• Proven administrative and record keeping skills.
• Strong analysis, troubleshooting and debugging skills for a wide range of issues with the area of specialization
• Ability to work independently and purposefully from remote.
• Effective self-management with moderate supervision.

Preferred:

• Hardware and Software installation and configuration.
• Healthcare and Medical system installation.
• LDAP configuration and troubleshooting.
• SQL system administrator and troubleshooting.
• Good knowledge of core IT technologies (e.g., network systems, operating systems, databases, access controls, IT operations, etc.).

Additional notes and physical requirements:

• Ability to work from remote.
• Able to enter surgical and other patient care areas.
• Ability to travel up to 25%. Some short notice travel may be required.
• Able to lift 50 lbs.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.