Senior Technical Program Manager, Enterprise

About the Role 

This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, platforms, and ultimately, the experiences of millions of customers, shoppers, and partners. As a Senior Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most complex and impactful efforts. Key responsibilities include evolving our Enterprise platform to effectively meet retailer needs. You will fully own programs, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design, Business Development and others to define requirements, manage execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You are able to operate independently and work proactively with various teams across the organization. 

Every day we solve incredibly complex, cross-functional problems that have impact across our 4-sided marketplace including customers, shoppers, brands, and retailer partners. Ultimately we strive to deliver a first-class, high quality experience for our customers. Join us in leading the digital transformation of the grocery industry and delivering innovative, next-generation experiences to our customers.

About the Team 

The Technical Program Management team is an integral part of the Instacart Engineering organization. We bring teams together to tackle big problems and lead Instacart’s products, platform, and operational excellence forward. The Enterprise TPM team is focused on ensuring a smooth transition of retailers to Instacart’s platform and its ability to grow across all offerings. Our work and its impact span the multi-sided marketplace, from connecting customers with coupons and deals for their favorite brands, unlocking new ways to shop for and deliver groceries, to evolving our ML/AI and data infrastructure at Instacart and capitalizing on the Gen AI innovations, and more. We are trusted to deliver on Instacart’s strategy at scale, unravel dependencies, and promote the strong collaboration and communication that enables teams across the company to achieve more together.

ABOUT THE JOB

• Lead the planning and high quality technical execution of large sized engineering programs with high degree of ambiguity, complexity, and visibility demonstrating a strong sense of urgency, efficiency, and ownership.
• Work closely with Software Engineers, Product Managers, Designers, Data Scientists, Product Operations, Sales Engineers, Business Development and other cross-functional partners  to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage an overall program's progress and outcome.
• Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes. 
• Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the program team.
• Contribute broadly to Instacart’s success by suggesting and driving organization-wide initiatives.
• Uphold the operational excellence framework of retailer launches and continuously contribute to it. 

ABOUT YOU

Minimum Qualifications

• 5+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline.
• Demonstrated ability to create functional specs, set program structure and influence program strategy. Previous experience in managing complex multi-org programs end-to-end, from definition to launch, throughout a software development lifecycle.
• A strong communicator with the ability to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders.
• A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them.
• Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal. Can build trust and partnerships with senior Engineering and Product leaders.
• Growth mindset - seeks and is receptive to actionable feedback and growth opportunities.
• Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within budget.
• Self-motivated and thrives in a fast-paced environment.
• Bachelor's degree in a technology / engineering discipline.

Preferred Qualifications

• Master’s degree in a technology/engineering discipline.
• Demonstrated ability to showcase deep technical domain knowledge on the programs that you take on, enabling you to be seen as a strong technical voice in the program and adding significant value towards architecting a program. 
• Demonstrated ability to drive architectural and strategic decisions at the org leadership level.
• Extensive previous experience around creating innovative program management processes/tools/approaches to deliver company outcomes reliably and efficiently. 
• Experience working with e-commerce solutions at scale.