Client Services Coordinator (UK Wholesale)

Company Description

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you! 

Job Description

Monday - Friday

37.5 hours per week

Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.

Essential Duties:

• Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
• Liaise with key channel partners and Ingram concerning data and availability feeds. Determines and corrects errors on the data feed to channels.
• Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
• Oversight of client metadata, sales reporting, stock and general business queries.
• Proactively liaise with Sales Departments and Systems Development to escalate high priority incidents and high business impacts.
• Provide data to INGRAM Management and Channel Customers and participate in projects.
• To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
• To act as an advocate within Ingram for the service needs and expectations of clients and customers
• To participate in Quality Control feedback to other departments in the Company.

Other Duties

• Other duties as assigned.
• Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.

Knowledge, Skills and Abilities

• Ability to relate to clients on a human level
• Ability to deal with difficult clients, and help turn issues into opportunities
• Ability to communicate transparently and directly, with both colleagues and clients
• Punctual and professional in all circumstances
• Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
• Ability to learn new systems quickly.
• Ability to work methodically, maintain accuracy in repetitive tasks
• Excellent organisational skills
• Ability to multi-task multiple ongoing issues to point of resolution.
• Highly motivated and proactive self-starter.
• Collaborative work style and creative problem-solving mindset.
• Strong attention to detail
• Excellent writing and communication skills.
• Knowledge of organization, operating procedures and policies of the company
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Qualifications

Education and Experience:

• GSCE Level
• 1 year of publishing or book industry experience.

Essential Physical Demands

• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Additional Information

Perks/Benefits:

• Competitive salary
• Training Opportunities
• Free onsite parking
• Service Awards