IT Support Analyst

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As our IT Support Analyst, you will be the backbone of Incode's day-to-day technology operations. As the first point of contact for employee IT needs, you'll ensure our global teams stay productive by delivering exceptional support across hardware, software, identity, and collaboration tools. Beyond resolving issues, you'll improve IT processes, strengthen operational efficiency, and help create a seamless technology experience that enables every team to do their best work.

What You’ll Own & Drive

• Employee IT Support – Deliver responsive Level 1–2 technical support, troubleshooting software, hardware, connectivity, and access issues while providing an outstanding employee experience.
• Identity & Access Management – Manage user provisioning and de-provisioning workflows, ensuring secure onboarding, offboarding, and access management across company systems.
• Endpoint & Device Lifecycle – Oversee endpoint deployment, asset tracking, device reallocation, inventory accuracy, and lifecycle management for company hardware.
• Collaboration Technology – Provision, maintain, and support workplace collaboration tools, including Zoom Rooms, Zoom licensing, Slack, Microsoft 365, and other productivity platforms.
• Office Technology Operations – Ensure office technology and services remain reliable by providing onsite support, maintaining meeting room technology, and resolving infrastructure-related issues.
• IT Process Improvement – Create and document IT procedures, user administration guidelines, and security best practices while identifying opportunities to automate repetitive workflows.
• Vendor & License Management – Coordinate hardware procurement, software licensing, vendor relationships, and technology purchasing to support business needs efficiently.
• Operational Excellence – Apply critical thinking to resolve complex technical issues, continuously improving service quality, response times, and employee satisfaction.

The Qualities That Set You Apart

• Problem Solver – You approach technical challenges with curiosity, gathering the right context to deliver effective and lasting solutions.
• Customer-First Mindset – You enjoy helping people and create exceptional support experiences through clear communication and responsiveness.
• Ownership Mentality – You take responsibility from issue identification through resolution, ensuring nothing falls through the cracks.
• Process Improver – You naturally identify inefficiencies and look for opportunities to automate, standardize, and optimize IT operations.
• Organized & Detail-Oriented – You maintain accurate inventories, documentation, and asset records while managing multiple priorities effectively.
• Collaborative Partner – You work seamlessly across teams, supporting employees, coordinating with vendors, and contributing to a high-performing IT Operations organization.
• Adaptable & Resourceful – You thrive in fast-paced environments, balancing daily support responsibilities with longer-term operational improvements.

Your Background

• 2+ years of experience in IT Support or a related IT Operations role, focused on Level 1–2 service desk support.
• Experience supporting employee onboarding and offboarding through identity and access management processes.
• Working knowledge of Okta and endpoint management platforms such as Kandji, Intune, or similar MDM solutions.
• Hands-on administration and troubleshooting experience with Microsoft 365.
• Proficiency supporting collaboration and productivity tools including Slack, Zoom, Notion, macOS, and Windows.
• Fluent in English, both written and spoken.
• Comfortable working onsite at least three days per week.

Nice to have:

• Knowledge of ITIL best practices.
• Experience troubleshooting basic networking issues and office connectivity.
• Familiarity with physical security and office access control systems.
• Experience managing hardware procurement, software licensing, and IT vendor relationships.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.