Engagement & Communications Coordinator

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Purpose

The Engagement & Communications Coordinator plays a key role in fostering a connected, informed and engaged employee experience across IFS Sri Lanka. Working closely with local leadership, HR and internal stakeholders, this role supports the planning and delivery of employee engagement initiatives, internal communications and events that strengthen collaboration, reinforce our culture and create meaningful employee experiences.

Key Responsibilities

1. Employee Engagement

• Work with local leadership and HR to plan and deliver employee engagement initiatives that promote collaboration, inclusion and a positive workplace culture.
• Support the development of activities that strengthen employee connection, wellbeing and sense of belonging.
• Help coordinate initiatives that encourage participation and enhance the overall employee experience.
• Gather employee feedback and identify opportunities to improve engagement initiatives.

2. Leadership & Employee Communications

• Support local leadership in communicating key business updates and initiatives effectively to employees.
• Coordinate communication activities to ensure messaging is clear, timely and aligned across the organisation.
• Prepare content for town halls, leadership updates, newsletters and other employee communication channels.
• Collaborate with HR and Internal Communications to ensure consistency in messaging.

3. Employee Network & Collaboration

• Coordinate engagement with employee representatives, ambassadors and cross-functional groups to encourage collaboration and information sharing.
• Facilitate regular communication between leadership, HR and employee groups to support engagement initiatives.
• Gather employee feedback and insights to help improve communication and engagement activities.

4. Events & Engagement Activities

• Plan and coordinate employee engagement events, workshops, town halls and recognition activities across virtual, hybrid and onsite formats.
• Manage event logistics, communications and coordination from planning through execution.
• Maintain an annual engagement calendar aligned with key organisational priorities.
• Monitor participation and follow up on action items where required.

5. Insights & Reporting

• Collect and analyse employee feedback from engagement activities and surveys, including Heartbeat survey themes.
• Prepare reports, summaries and recommendations for leadership and HR.
• Track participation and effectiveness of engagement initiatives and suggest opportunities for continuous improvement.

6. Learning & Capability Initiatives

• Support awareness campaigns and engagement activities that promote continuous learning and professional development.
• Coordinate initiatives that encourage employees to adopt new technologies and digital tools, including AI where appropriate.
• Assist with the promotion of learning opportunities across the organisation.

Qualifications

Qualifications & Experience

• Bachelor’s degree in HR, Communications, Business or a related field.
• 1–3 years’ experience in employee engagement, internal communications, HR coordination, and event / project coordination. Early-career candidates with strong potential and passion are encouraged.
• Experience supporting communications or engagement in a dynamic, change-driven environment is an advantage.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.