Customer Service Representative - Vietnamese Speaking

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. [Daily Operations] - Handle in bound and outbound calls & manage email queries - Analyse request and ability to make judgement based on checklist/rules/policy - Validation and audit of abnormal claims based on policy - Route request to appropriate departments based on policy and approval requirement [Warranty Bills Verification] - Check and Validate warranty claims - Request approval, and/or escalate to level 2 teams when required Monitor and improve aging items by the following: - Identify common errors and issues to management team - Resolve concerns and close pending claims by coordinating and chasing concerned parties - Improve overall hold claims - Warranty closing - Pre-closing of warranty activity - Warranty claims invoice management when/where required [VOCs for Warranty Claims] - Address and ensure complete resolution on concerns and issues - Ensure resolution is in compliant with processes and closed on time [Others] - Miscellaneous requests concerning Warranty Claims. [Languages] - Fluent in Vietnamese, English [Requirement] - Weekend Support - Basic Excel Knowledge - Independence and Fast Learner - Own Transport as require to work at office during early morning shift [Languages] - Fluent in Vietnamese, English [Requirement] - Weekend Support - Basic Excel Knowledge - Independence and Fast Learner - Own Transport as require to work at office during early morning shift Required Education Associate's Degree/College Diploma Preferred Education Associate's Degree/College Diploma Malaysia Data & Analytics Professional PETALING JAYA, MY