Digital Business Analyst

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Position Summary The Digital Business Analyst is responsible for analyzing business needs, identifying opportunities for digital innovation, and translating business requirements into effective technology solutions. This role acts as a critical liaison between business stakeholders and technical teams, ensuring that digital products, systems, and initiatives align with organizational goals and deliver measurable business value. The Digital Business Analyst plays a key role in digital transformation efforts by improving business processes, enhancing customer experiences, supporting product delivery, and enabling data-driven decision-making.

Key Responsibilities Business Analysis and Requirements Management Engage with stakeholders to understand business objectives, challenges, and opportunities. Gather, document, analyze, and validate business, functional, and technical requirements. Develop user stories, use cases, process maps, workflow diagrams, and business requirements documents. Facilitate workshops, interviews, and stakeholder meetings to elicit requirements and define solutions. Ensure requirements are clearly communicated to development and project teams. Digital Transformation and Process Improvement Analyze existing business processes and identify opportunities for automation, optimization, and digitization. Recommend technology-enabled solutions to improve efficiency, customer experience, and business performance. Support digital transformation initiatives across multiple business functions. Assess the impact of proposed changes and assist with organizational readiness and change management activities. Product and Solution Delivery Collaborate with Product Owners, Project Managers, Developers, UX Designers, and QA teams throughout the project lifecycle. Participate in Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives. Assist with backlog management, prioritization, and refinement. Ensure delivered solutions meet defined business requirements and acceptance criteria. Data Analysis and Reporting Analyze business and operational data to identify trends, insights, risks, and opportunities. Develop reports, dashboards, and performance metrics to support decision-making. Track and measure the effectiveness of digital initiatives and process improvements. Provide recommendations based on data analysis and business insights. Stakeholder Management Serve as a trusted advisor to business and technology stakeholders. Communicate project status, requirements, risks, and recommendations to leadership and project teams. Facilitate collaboration between business units and technical resources. Manage stakeholder expectations and build strong working relationships. Testing and Implementation Support Support User Acceptance Testing (UAT) activities, including test planning, execution, and issue resolution. Validate that solutions meet business requirements and desired outcomes. Assist with deployment, training, and post-implementation support activities. Monitor solution performance and identify opportunities for enhancement. Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems, or a related field. Experience in business analysis, digital transformation, product development, systems implementation, or related disciplines. Strong knowledge of business process analysis and requirements management methodologies. Experience working in Agile, Scrum, or hybrid project environments. Excellent analytical, critical-thinking, and problem-solving skills. Strong verbal and written communication skills. Ability to translate complex business requirements into practical technology solutions. Experience supporting digital products, customer-facing applications, websites, mobile platforms, or enterprise systems. Knowledge of Agile project management tools such as Azure DevOps, Jira, or Confluence. Experience with business process modeling tools such as Microsoft Visio, Lucidchart, or Bizagi. Familiarity with data visualization and reporting tools such as Power BI, Tableau, or SQL. Experience with automation platforms, cloud technologies, or customer experience initiatives. Relevant certifications, including: Certified Business Analysis Professional (CBAP) PMI Professional in Business Analysis (PMI-PBA) Agile Analysis Certification (AAC) Professional Scrum Product Owner (PSPO) Professional Scrum Master (PSM) Key Competencies Business Analysis and Requirements Gathering Digital Transformation Process Improvement Agile and Scrum Methodologies Product Development Support Data Analysis and Reporting Stakeholder Management Customer Experience (CX) Optimization Problem Solving and Critical Thinking Communication and Facilitation Key Performance Indicators (KPIs) Quality and completeness of business requirements Successful delivery of digital initiatives Stakeholder satisfaction ratings User adoption and engagement rates Process efficiency and productivity improvements Delivery of projects within agreed timelines Achievement of business outcomes and value realization Reduction in process gaps and operational inefficiencies Philippines Project Management Professional QUEZON CITY, PH (0856) IBM Business Services