WW SaaS & Expert Labs Volume Lead

Joining the IBM Technology Expert Labs team means becoming part of a global organization focused on delivering world-class outcomes for clients, partners, and IBM. Expert Labs combines deep technical expertise, operational excellence, and ecosystem collaboration to accelerate business value and drive growth across IBM's software portfolio. Our culture is collaborative, innovative, and outcome-oriented. We empower our teams to solve complex business challenges, influence strategic decisions, and deliver measurable impact across the organization while continuously developing their professional and leadership capabilities. Scalable growth requires innovative routes to market, partner-first business models, and strong ecosystem engagement. This role focuses on accelerating revenue through SaaS offerings, marketplaces, and strategic distribution channels.

As a WW SaaS & Expert Labs Volume Lead, you will be responsible for driving ecosystem-based growth strategies that expand Expert Labs through partner-enabled offerings, marketplaces, and strategic channel relationships.

You will work closely with Product, Sales, Marketing, Delivery, Partner, and Select organizations to develop scalable growth models and increase Expert Labs Signings and Revenue opportunities.

Your primary responsibilities will include

* Lead the partner‑centric, bidirectional transformation of Expert Labs through new ways of working in close collaboration with key stakeholders globally (i.e. deal registration, lead passing, pricing strategy, preferred partners, etc.) * Lead creation of Partner SaaS Service offerings; collaborate with Expert Labs SA, Product Mgmt & Delivery GTM teams to shape "partner‑ready" SaaS offerings * Lead the strategic trajectory of Expert Labs VAD landscape, driving accountability and growth outcomes with top 3 global VADs, supported by WW Geo Ecosystem & Select Sales & Delivery Leads (i.e. TD Synnex, Arrow, Ingram) * Effectively collaborate with internal & external marketing teams to drive awareness, education, and inclusion. * Execute quarterly business reviews & strategic planning aligned to SaaS and Ecosystem / Select growth program performance and targets. * Identifies, defines, and recommends partner-centric pricing models balancing competitiveness with profitability. * Special projects as assigned. Validated expertise in SaaS commercialization, channel partnerships, ecosystem growth, strategic alliances, or business development. Experience developing and executing indirect go-to-market, channel, or partner-led growth strategies. Strong understanding of SaaS and subscription-based business models, including revenue growth, customer retention, expansion, and profitability drivers.Experience building business cases and growth programs across multiple stakeholder organizations. Strong understanding of SaaS pricing, subscription, marketplace, and consumption-based business models. Experience working with AWS Marketplace, Azure Marketplace, Google Cloud Marketplace, or equivalent cloud marketplaces. Experience working with VADs, distributors, GSIs, hyperscalers, or strategic channel partners. Experience operating in a global matrix organization and influencing executive stakeholders without direct authority. Demonstrated ability to drive measurable revenue growth through ecosystem and partner motions. Experience launching partner-led SaaS offerings or marketplace-based service offerings. Experience managing global channel programs and ecosystem growth initiatives. Experience working with Partner Plus, co-sell, lead passing, or ecosystem incentive programs. Experience supporting Consulting Services, Professional Services, or Technology Services organizations Costa Rica Data & Analytics Hybrid Professional Heredia, CR