Process Delivery Specialist

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Process Delivery Specialist: Generalist, you will utilize your process knowledge and experience to support daily operational activities for clients.

You will develop and implement process and operational improvements to meet client and IBM requirements.

Your primary responsibilities will include

• Conduct Daily Process Transactions: Perform daily process transactions to support clients' core business processes, ensuring timely and accurate delivery of services.
• Develop Process Improvements: Identify areas for improvement and develop solutions to optimize process efficiency, meeting client and IBM requirements.
• Implement Operational Enhancements: Implement operational improvements to enhance service delivery, leveraging process best practices and tools.
• Manage Client Operations: Understand clients' strategies, priorities, and operations to deliver high-quality services that meet their needs.
• Ensure Compliance: Ensure compliance with business operations, process management, and regulatory requirements.
• Process Knowledge and Experience: Exposure to business processes, including understanding of process best practices and tools to execute client's core business processes.
• Business Operations Understanding: Experience working with business operations, including comprehension of process management and compliance requirements.
• Transactional Process Skills: Exposure to conducting daily process transactions, ensuring timely and accurate delivery of services.
• Improvement Development: Experience working with process improvements, identifying areas for enhancement and developing solutions to optimize process efficiency.
• Operational Compliance: Exposure to ensuring compliance with business operations, process management, and regulatory requirements.
• Process Best Practices Knowledge: Exposure to process best practices and tools to execute client's core business processes, including understanding of business operations and process management.
• Business Operations Familiarity: Experience working with business operations, including comprehension of process management and compliance requirements, to support daily operational activities.
• Regulatory Compliance Understanding: Exposure to ensuring compliance with business operations, process management, and regulatory requirements to deliver high-quality services. Malaysia Enterprise Operations Hybrid Professional PETALING JAYA, MY