WW Partner Ecosystem - Platforms & Tooling Lead

Joining the IBM Technology Expert Labs team means becoming part of a global organization focused on delivering world-class outcomes for clients, partners, and IBM. Expert Labs combines deep technical expertise, operational excellence, and ecosystem collaboration to accelerate business value and drive growth across IBM's software portfolio. Our culture is collaborative, innovative, and outcome-oriented. We empower our teams to solve complex business challenges, influence strategic decisions, and deliver measurable impact across the organization while continuously developing their professional and leadership capabilities.

As a Platforms & Tooling Lead, you will be responsible for defining, proposing, implementing, managing, optimizing, and evolving the technology platforms that support partner and select segment (i.e. Select Territory & Select Horizon) engagement, operational execution, and business growth.

You will drive AI innovation through integration, automation, and process improvements across multiple systems while ensuring platform stability and business alignment. Additionally, you will ensure the right tools are in place, integrated, adopted, and delivering value.

Your primary responsibilities will include

* Manage platforms and tools to build 360 partnership view of Expert Labs Ecosystem Partners * Align, implement, and manage AI productivity tools, partner portal / tool integration, Fieldglass, Sirion, Conga, Partner Asset Mgmt, Ariba, etc. * Support integrations between business systems. * Resolve operational platform challenges. * Improve user experience and adoption via global education and enablement. * Collaborate with business and technical teams to identify next generation of innovative tools. * Support the resolution of business partner PO, invoicing, work order issues, etc. as needed. * Analyze and optimize end-to-end process and time from signing to work order request working in close collaboration with Expert Labs Governance Lead * Special projects as assigned. Proven hands on experience managing enterprise business applications, operational platforms, or business systems. Experience with CRM, ERP, procurement, supplier management, or partner management platforms. Experience defining business requirements and leading platform enhancement initiatives. Experience leading business process automation and digital transformation initiatives. Ability to collaborate with technical teams on system integrations, workflow design, and solution architecture. Understanding of API integration concepts, data flows, and enterprise system connectivity. Experience operating in a global matrix organization with cross-functional stakeholders. Strong analytical, troubleshooting, and process optimization capabilities. Salesforce, PRM, Fieldglass, Ariba, Sirion, Conga, ServiceNow, or similar enterprise platforms. Experience with low-code/no-code automation platforms (Power Automate, Blurprism, etc.). Experience implementing AI-enabled workflows, productivity tools, or GenAI business solutions. Knowledge of enterprise architecture frameworks and integration best practices. Experience supporting SaaS, Consulting Services, or Partner Ecosystem organizations. Costa Rica Data & Analytics Hybrid Professional Heredia, CR