TSR Band 7

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As a Technical Support Professional: AMS, you will utilize your technical expertise to perform and manage production support tasks, ensuring seamless operations and resolving technical issues. Your role will involve working within the ITIL framework, collaborating with teams to deliver solutions, and escalating complex incidents or problems to higher-level support teams.

Your primary responsibilities will include

• Manage Production Support Tasks: Perform and manage basic to moderate production support tasks, including incident, change, and problem management, to ensure smooth operations and minimize downtime.
• Monitor Production Processing: Continuously monitor production processing to identify potential issues and take proactive measures to prevent incidents or problems.
• Implement Incident Management: Manage incidents, changes, and problems, adhering to the ITIL framework and escalating to higher-level support teams when necessary.
• Apply Technical Expertise: Utilize your knowledge of database management, operating systems, and programming languages to resolve technical issues and provide support.
• Collaborate with Teams: Work with teams to deliver solutions, sharing knowledge and expertise to ensure effective issue resolution. This position can be performed from anywhere in the USA.
• Database Management Knowledge: Exposure to database management concepts, tools, and best practices to effectively manage and troubleshoot database-related issues.
• Operating Systems Familiarity: Experience working with various operating systems, including understanding their configuration, troubleshooting, and optimization.
• Programming Languages Understanding: Exposure to multiple programming languages, including syntax, data structures, and common libraries, to analyze and resolve technical issues.
• ITIL Framework Knowledge: Familiarity with the ITIL framework, including incident, change, and problem management processes, to ensure alignment with industry best practices.
• Production Support Experience: Experience performing and managing basic to moderate production support tasks, including monitoring production processing and implementing incident management procedures.
• Advanced Database Skills: Exposure to advanced database management concepts, including data modeling, database design, and performance tuning, to effectively manage and troubleshoot complex database-related issues.
• Multiple Programming Languages: Experience working with multiple programming languages, including understanding their syntax, data structures, and common libraries, to analyze and resolve technical issues.
• ITIL Framework Expertise: Familiarity with the ITIL framework, including incident, change, and problem management processes, to ensure alignment with industry best practices and effective issue resolution. United States Software Engineering Professional BATON ROUGE, US (0147) International Business Machines Corporation