Cybersecurity Remediation Manager

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. The CISO Remediation Team is seeking a manager of security remediation to lead a team of cybersecurity Remediation Engineers. This role is responsible for driving the successful execution of remediation efforts across the IBM enterprise, ensuring security risks are addressed effectively, sustainably, and at scale. The manager operates at the intersection of people leadership, technical oversight, and cross‑organizational coordination, partnering closely with Security Operations, Incident Response, Product, Infrastructure, and Architecture teams. The role balances technical depth with leadership, enabling engineers to execute remediation while aligning work to enterprise risk priorities. This is not a SOC operations or detection leadership role. The focus is on post‑finding and post‑incident remediation, vulnerability reduction, and systemic security improvements. Level, scope, and strategic responsibility will align with experience and band.

Key Responsibilities People & Team Leadership: Lead, coach, and develop a team of Remediation Engineers, supporting career growth Set clear expectations for execution, ownership, and technical quality Foster a culture of accountability, collaboration, and continuous improvement Participate in hiring, onboarding, performance management, and succession planning. Technical & Delivery Oversight: Provide technical guidance and review for remediation strategies, ensuring solution, address root causes and reduce recurring risk Provide guidance on the appropriate use of automation and AI‑assisted tooling in remediation workflows, ensuring human judgment, security, and compliance requirements are maintained. Ensure remediation efforts are prioritized based on enterprise risk, impact, and feasibility. Balance hands‑on technical engagement with delegation and oversight as appropriate. Support engineers during high‑severity incidents, escalations, and complex remediation efforts. Coach engineers on effective technical communication, including how to explain remediation approaches and risk to non‑technical stakeholders. Cross‑Team & Stakeholder Engagement: Partner with Security Operations, Incident Response, Product, and Infrastructure leaders to drive remediation outcomes. Influence remediation priorities and decisions across federated teams without direct authority. Translate technical remediation needs into clear risk‑based messaging for leadership and stakeholders. Resolve blockers related to ownership, prioritization, or execution of remediation work. Represent remediation efforts in leadership forums, communicating progress, tradeoffs, and risk in clear, outcome‑focused language. Strategy, Process, and Continuous Improvement: Contribute to or define remediation standards, patterns, and best practices. Promote the responsible adoption of automation and AI to improve remediation effectiveness and reduce mean time to remediation (MTTR. Identify systemic gaps and drive improvements to remediation processes, tooling, and workflows. Track and communicate remediation progress, trends, and risk reduction outcomes. Ensure alignment between remediation activities and broader CISO objectives. Demonstrated experience leading technical teams in security, infrastructure, cloud, or platform engineering. Strong understanding of vulnerability management, incident response lifecycles, and remediation practices. Ability to guide engineers through ambiguous, high‑pressure technical challenges. Proven ability to influence across organizations and drive outcomes without direct control. Strong communication skills, with the ability to translate technical issues into business and risk context. Experience operating in large, complex, federated enterprise environments. Experience managing or leading security remediation, vulnerability management, or post‑incident response efforts. Background in one or more technical domains: cloud, networking, operating systems, automation, or security platforms. Experience working with Agile or product‑aligned engineering teams. Experience applying enterprise security frameworks and risk management practices to prioritize and guide remediation decisions (e.g., NIST CSF, NIST 800‑series). Certifications are a plus but not required (e.g., CISSP, CISM, cloud security certifications). Costa Rica Infrastructure & Technology Hybrid Professional Heredia, CR