Americas Immigration Manager

At IBM Human Resources & Talent Transformation, we reimagine the way people work by combining AI, data, and human centred design. Our teams help close skill gaps, modernize HR models, and create engaging employee experiences at scale. Working in HR at IBM bridging technology and people. Streamlining processes, driving agility, and enabling leaders and employees to thrive. You’ll collaborate across the business to shape the future of work. With continuous learning, career growth, and a culture built on empathy and innovation, IBM offers the opportunity to make a real impact on organizations and people worldwide. The IBM Global Mobility team is seeking an Americas Immigration Program Manager to join us in Raleigh, NC.

In this role, you will help create, develop, improve, and deliver processes for North America and South America immigration matters. Your success will be measured by delivering a great employee experience through outstanding customer service and by adding value to our global immigration processes by analyzing criteria, making decisions, and advising key stakeholders. Responsibilities: Responsible for Americas immigration processes, serving as point of contact for both North America and South America immigration matters. Manage the immigration (visa/work permit) services provided to authorized employees to ensure assignees have the required visa, paperwork and support. Work closely with immigration counsel to track, prepare, and maintain appropriate immigration cases e.g. F-1, H-1B, PERM, green card cases etc. Track critical immigration deadlines and initiate follow-up actions in a timely manner Provide ongoing support to associates who need immigration process support Develop and improve policies and procedures for the immigration and mobility process to meet business needs Handle and respond to inquiries from employees and external vendors Provide immigration-related expertise, consultation and cost estimates to key stakeholders Ensure that delivery of services provided by external vendors are efficient and transparent to ensure complete satisfaction of new hires and transferees Track and maintain foreign student tax exemption list for payroll reporting Analyze current state of system, processes, and immigration policy and regulations for contingency planning options for known programs and in response to new policy memos Educate managers and business partners on immigration strategies and guidelines, as well as related associate concerns Provide immigration support to other internal Global Mobility teammates for international transfers and assignments HR Program Knowledge: Experience with various HR programs, including design, implementation, and management, to ensure seamless execution and minimal disruption to employees. HR Management Systems: Experience working with HR management systems like Workday, including managing day-to-day activities and ensuring data accuracy and compliance. Contract Negotiation: Experience in negotiating contracts with vendors to ensure optimal service delivery and value for the organization. Operational Strategy Development: Experience developing, implementing, or executing strategies and practices to ensure organizational effectiveness across the HR organization. Vendor Relationship Management: Experience managing vendor relationships, including developing and maintaining strong partnerships with vendors and stakeholders. United States Enterprise Operations Hybrid Professional RESEARCH TRIANGLE PARK, US